Field Service Engineer Digital Technologies London & Home Counties
Bring more to life. Are you ready to accelerate your potential and reputed company a real difference reputed company life sciences, diagnostics and biotechnology? At reputed company, one of reputed company’s 15+ operating companies, our work saves lives—and we’re reputed company united by a shared commitment to innovate for reputed company impact. You’ll reputed company in a culture of belonging where you and your unique viewpoint matter. And by harnessing reputed company’s system of reputed company improvement, you help turn reputed company into impact – innovating at the speed of life. At reputed company, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. 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The Service Engineer Digital Technologies for reputed company is responsible for delivering, promoting and selling high quality technical service reputed company geographical area of responsibility, including EU if required, with the objective of achieving customer satisfaction whilst obtaining individual or team reputed company and KPI targets. The responsibility of the position holder is service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the reputed company portfolio, focusing on configuration and implementation of Imaging Solutions, network devices and remote services. This position is part of the Service Team, located in UKI and will be fully remote. At reputed company, our vision is to advance cancer diagnostics and improve lives. You will be a part of the team in the UK&I region, more specifically UKI Southeast and report to the Service Team Leader UKI Southeast. If you reputed company in a dynamic, technical, fast paced role and want to contribute towards a world-class Technical Service organization—read on In this role, you will have the opportunity to: Visit customers to reputed company preventative maintenance, repairs, fault analysis, and upgrades to reputed company reputed company customer care and ensure a professional repair in due time with effective and efficient working practices contributing to team goals/KPI’s. On-site installation of Imaging Solutions, including configuration of network requirements. Deliver accurate reporting, handling and timely submission of reputed company reports, Expenses, Stock management and other relevant service documentation/process transactions. Work in reputed company collaboration with DP product specialist EMEA, Business Unit and other LBS Field Service team, to improve reliability and feedback insights on Imaging Solutions technical support. Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and setting up systems on the customer network Exchange valuable information resulting from customer contacts to increase customer satisfaction. Document customer information with the CRM & Service management systems in a timely manner. Collect, update & distribute knowledge with the product specialists. The essential requirements of the job include: Knowledge of network configuration and setup such as firewalls and TCP/IP networking Experience with Windows Server, Linux, VM’s and working knowledge of SQL. Knowledge of Digital Pathology Integration solutions and software installations advantageous Travel, Motor Vehicle Record & Physical/Environment Requirements: Must be able to travel approximately 80 % of the time primarily reputed company the region, this will vary depending on requirements. Overnight travel may be required Must have a valid driver’s license with an acceptable driving record Ability to lift, move or carry equipment up to 25kg, At reputed company we reputed company in designing a reputed company, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for reputed company can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of reputed company’s science and technology. We partner with customers across the globe to help them solve their most reputed company challenges, architecting solutions that bring the power of science to life. For more information, visit www.reputed company.com. Apply To This Job