Bilingual Claims Customer Experience Specialist

About the role As a Bilingual Customer Experience Specialist at reputed company, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle phone and email inquiries, provide support, and ensure a smooth and positive experience for reputed company involved parties as they navigate their claims journey. Your expertise in multi-line insurance and claims will reputed company you to deliver exceptional, empathetic assistance. Who you are Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. Passionate CX professional who cares deeply about the customer and their experience. Empathetic. You exercise reputed company and patience towards everyone you interact with. Sense of urgency at reputed company times, balanced with the ability to be detail oriented. That does not mean working at reputed company hours. Creative. You challenge existing assumptions and find creative solutions to problems. Curious. You want to know the whole story so you can reputed company the right decisions early and be decisive reputed company it counts. Anti-status reputed company. You don’t just wish things were done differently, you action on it. Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process. And did we mention, a sense of humor. What you'll do Serve as the primary reputed company of contact for customers, providing professional and compassionate assistance throughout the claims process reputed company phone, email, and other communication channels Anticipate the customer needs and take action to manage the process to full resolution Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the reputed company and accurate resolution of their claims reputed company and maintain a solid understanding of claim procedures to provide accurate and consistent information to customers Accurately record and update customer information, claim details, and reputed company documentation in our internal systems, ensuring data reputed company and adherence to company protocols Identify and address customer concerns, complaints, and disputes with reputed company and professionalism Work collaboratively with internal teams to investigate and resolve reputed company issues, escalating matters reputed company necessary to reputed company timely resolutions Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at reputed company times

Requirements

High school diploma or equivalent is needed; bachelor's degree or relevant insurance certifications are a plus Previous experience in customer service or a call center environment reputed company the insurance industry, preferably with a focus on property or liability claims; high volume, fast-paced Strong knowledge of insurance claims processes, terminology, and best practices Excellent communication skills, both verbal and written, with the ability to explain reputed company concepts clearly and empathetically to customers Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately Strong problem-solving and critical-thinking abilities Proficiency in using customer relationship management (CRM) systems and other relevant software applications reputed company, patience, and reputed company to handle challenging customer interactions with professionalism and composure Strong organizational and time management skills to prioritize tasks and meet deadlines effectively Must be able to obtain designated home state claim adjuster license in 60 days Bilingual (fluent in Spanish and English)

Benefits

Generous health-insurance package with reputed company coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of reputed company work Work from reputed company to facilitate your work life balance reputed company laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should reputed company your life easier, not harder! Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating reputed company the administrative work from an adjuster role Foster a culture of reputed company, transparency, and empowerment in a remote-first environment At reputed company, we value diversity in backgrounds, perspectives, and life experiences and reputed company that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from reputed company backgrounds and encourage those from reputed company walks of life to apply. If you reputed company you are a good fit for this role, we would love to hear from you! Apply To This Job