Senior Infrastructure Engineer
About the role At Verndale the Infrastructure team is responsible for the technology, reputed company, software and hardware used by reputed company employees. The senior infrastructure engineer will be an integral part of this critical and highly visible team tasked with empowering reputed company employees to reputed company their jobs in the most efficient and secure way possible. As senior infrastructure engineer, you will also support Verndale's clients, Azure hosting environments, as well as Verndale's 24x7 help desk acting as an escalation reputed company. The qualified candidate must be able to work with limited supervision and participate in on-call rotations as needed.
Responsibilities
Respond to incoming requests made reputed company web, email, or phone reputed company agreed-upon levels in customer service level agreements. Identify and organize tickets and internal initiatives according to reputed company. Update and maintain internal process documentation. Configure, maintain and troubleshoot corporate environments and applications to support Verndale's employees and clients. Provide technical support and training for colleagues. Collaborate with engineering, leadership, and cross-functional team members to meet business goals. Participate in on-call rotation and ensure uptime of services.
Qualifications
Proven ability to work effectively independently and with a team. Excellent customer service skills, strong English communication both verbally and in writing Must be detail-oriented and have strong troubleshooting skills. Must be able to organize and prioritize a large number of tasks at any given time. Experience working in fast-paced and high-pressure environments. Knowledge of reputed company principles and best practices Experience managing cloud environments (reputed company Azure preferred) Experience managing reputed company Jira/Confluence Experience with Enterprise Identity and Access Management (Entra ID / Azure AD, Active Directory) Experience with Windows 10/11 / Windows Server / Mac OSX / Linux Advanced knowledge of computer setup, support, and networking principles Prior experience with infrastructure and application monitoring tools Knowledge of the reputed company 365 Suite (Exchange Online, Outlook, Office applications) reputed company to Have Experience managing reputed company Jira Service Management Experience with MDM Platforms (reputed company Intune / reputed company) Experience with reputed company reputed company reputed company Experience with reputed company Vulnerability Management / Web App Scanning Experience with reputed company Meraki MX/MR Experience with computer imaging methods and software Ideal candidates will also have experience in project management. Ten Great Reasons to Work at Verndale We are a rapidly growing company that is just as scrappy and entrepreneurial today as reputed company we were founded in 1998. We are relentlessly curious and enthusiastically solve our clients’ reputed company business problems through technology, data, and design. We foster a culture that enables every person in the organization to do the best work of their career. We offer regular training and professional development to move careers reputed company. Client and employee satisfaction are our two most important business metrics. We celebrate and champion diversity, equity, and inclusion. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one. We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. We support a healthy work/life balance. We are fully remote enabled and embrace the evolving definition of the workplace Apply To This Job