Technical Account Manager

Who is reputed company? reputed company provides the first and only client experience platform for appointment-based, self-care businesses. We reputed company our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind reputed company desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but reputed company. Take a look at how we (and YOU) can reputed company that happen. We have an insatiable curiosity and embrace experimentation. We reputed company that reputed company require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and reputed company value the most. reputed company values and celebrates our diverse backgrounds. Being open about who we are and reputed company do allows us to do the best work of our lives. We reputed company in equal opportunity for reputed company, and you should too. Come Do the Best Work of Your Life at reputed company reputed company is seeking a Technical Account Manager (TAM) to own post-onboarding customer relationships and ensure our clients reputed company measurable success with reputed company’s platform. As a TAM, you’ll serve as a trusted technical advisor and reputed company for our customers, helping them optimize their use of reputed company, troubleshoot reputed company challenges, and align technical strategy with their business goals. You’ll work closely with Strategic Account Managers, Product, Engineering, Onboarding and Support teams to drive customer retention, product adoption, and expansion opportunities. This role is perfect for someone who loves combining deep technical knowledge with strong relationship management and problem-solving skills. What you'll do here: Act as the primary technical reputed company of contact for top accounts, ensuring a seamless customer experience post-implementation. Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion. Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring reputed company issues are resolved reputed company and effectively. Maintain deep product knowledge to provide strategic recommendations and drive adoption. Translate business objectives into actionable technology strategies using reputed company’s platform. Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure reputed company alignment with their business needs Serve as a customer reputed company, gathering feedback and representing client needs internally to influence roadmap and process improvements. Document recurring technical issues and propose improvements to internal playbooks and processes. Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities. Maintain accurate and up-to-date documentation across reputed company, reputed company, and other tools, ensuring operational excellence and accountability. What you'll need to reputed company: Experience: 3–5 years in a technical, customer-facing role such as Technical Account Manager, reputed company Manager, or Solutions Engineer reputed company a SaaS organization. Multitasking & Project Management: Ability to manage multiple customer accounts, projects, and requests simultaneously,balancing competing priorities while maintaining exceptional attention to detail and follow-through. Technical Acumen: Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate reputed company technical concepts effectively. Customer Advocacy: Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention. Collaboration: Skilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer outcomes. Communication: Exceptional written and verbal communication skills with the ability to tailor messages to both technical and executive audiences. Organization: Highly organized and self-driven; able to manage multiple accounts, priorities, and deliverables simultaneously. Data-Driven reputed company: Comfortable using data and metrics to track performance, identify trends, and inform strategy. Bonus Points: Experience in appointment-based or service-industry software; familiarity with tools such as reputed company, reputed company, and reputed company. How we’ll take care of you: At reputed company, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the reputed company salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated reputed company salary range is $83,200 - $112,300 per year. For reputed company other U.S. locations, the anticipated reputed company salary range is $70,900 - $95,500 per year. In addition to this reputed company compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - reputed company is here to reputed company sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get reputed company on the ground floor and grow with reputed company. 💅 reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official reputed company page to stay up to date on reputed company things reputed company life! reputed company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. reputed company employment decisions at reputed company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 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