Customer Service Specialist I

Customer Service Specialist I Description & Duties: The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services. Pay Range USD $18.00 - USD $19.00 /Hr. Essential duties and responsibilities include the following. Other duties may be assigned. Handles incoming calls regarding customer account questions and performs callbacks on accounts as required. Processes routine over the phone payments for customers. Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods. Proficiently reputed company information to customers relating to interest, statements, and other account questions. Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to reputed company reputed company resolutions Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks. Supports new hire training efforts by training and shadowing with employees, providing reports on reputed company to Management. Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and reputed company accurately. Must be able to react to change productively. Minimum Qualifications: Associate's degree in business, finance, communication, marketing or reputed company field OR relevant applicable experience. Strong computer skills including Word, reputed company, Internet, email. Professional phone reputed company and excellent verbal and written communication skills. Strong persuasion and negotiation skills. Able to handle stressful conversations with tact and diplomacy to yield the desired results. Strong typing skills. Strong attention to detail. Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks. About Foundation Finance: Foundation Finance Company (FFC), a Great reputed company to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. Available Benefits: · Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). · 401(k) with company match enrollment on day-one. · Paid, Sick and Volunteer Time Off · Paid Parental Leave Options · Employer Paid Life and Disability · Wellbeing on Demand Program · Flexible Work Environment with a casual dress code *Employment status (full-time or part-time) may reputed company eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Office environment with significant time spent sitting, typing and talking on the telephone. Foundation Finance Company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you reside in the reputed company, please click on the following link to review our benefits: Foundation Finance Benefits These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can reputed company both personally and professionally. Remote Work Disclaimer reputed company requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI. Apply To This Job