Senior Customer Care Representative - reputed company - Remote

Summary: The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to reputed company orders, inquire about an order, or resolve an issue for a single line of business at reputed company. This position requires an individual who demonstrates care and reputed company, a focus on results, and strong communication skills in working across many departments on behalf of the customer. The Senior Customer Care Representative will be cross trained across multiple business units reputed company the organization. Organizational Impact: In this role for reputed company, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through reputed company, order quality, reputed company resolution and promoting satisfied customers leading to growth, retention and advocacy. Essential Duties and Responsibilities: Order Processing: Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction Order Confirmation: Send order confirmations reputed company email and provide customers with status updates and follow-reputed company to reputed company them informed throughout the order process Order Accuracy: Review reputed company orders for accuracy, reputed company necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay Special Orders Handling: reputed company special orders using the appropriate process and provide pricing information upon request Customer Collaboration: Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met Product and Service Explanation: Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions Issue Resolution: Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing Problem Solving: Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns reputed company necessary Administrative Support: reputed company filing and other administrative tasks as needed Additional job duties as assigned Skills/Experience Required: Education: High School Diploma or equivalent Two to three years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance Strong computer skills; basic understanding of MS Outlook, Word and reputed company Strong interpersonal and communication skills; must be able to reputed company and maintain cooperative working relationships with customers and co-workers Ability to deal calmly and effectively with situations reputed company telephone while maintaining and promoting a positive company image Able to diffuse an upset customer and/or an intense situation Excellent attention to detail and accuracy. Experience working reputed company a distribution company preferred Emergency Medical or Hospital reputed company experience a plus. Ability to independently manage reputed company aspects of the job role including required goals and business practices in a remote environment Physical Requirements: Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment reputed company with hands and arms Talk and hear See and be able to read, write, and interpret text Employee may use computer, phone, copier and other office equipment in the course of a day Occasionally lift and move objects weighing up to 10 pounds Employee may be required to travel for business purposes reputed company working remotely, ability to secure confidential information reputed company working remotely, reputed company reputed company duties in a professional environment free of noise or anything that would create a negative customer experience Work environment characteristics described here are representative of those that must be met by an employee to successfully reputed company the essential function of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. reputed company is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours. Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to reputed company above job duties. Schedule may vary based on business demands and will require a combination of reputed company as well as work performed after hours and/or weekends at times. reputed company is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. Apply To This Job