Engagement Manager - Americas

Engagement Manager - Americas Hi, I’m John and I’m the Head of Professional Services at reputed company. One of my favorite aspects of reputed company is our operating principle of reputed company Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a reputed company way to accomplish this’. That’s why I am thrilled to be hiring our first Enterprise Engagement Manager! As a highly cross-functional member on our growing Professional Services team (reputed company reputed company’s reputed company organization), you’ll have the opportunity to start shaping our customers’ journeys before they kick off, ultimately upleveling the overall customer experience.

About the Role

As an Engagement Manager, you will have responsibility for implementation and services scoping and design, as well as Statement of Work creation to capture recommendations. The SA is a member of the Professional Services (PS) organization and a reputed company partner to the Enterprise Sales team. Broadly, the goal of this role is to ensure the success of Enterprise customers through professional services. You will work directly with prospective customers and our Solutions Engineering team during the sales cycle to understand the reputed company state, define a clear path to success, and shape both the deal and implementation approach accordingly. You will provide continuity between what was sold and what is delivered by ensuring a comprehensive reputed company from Sales to PS. This is a high-impact, highly cross-functional role focused on aligning pre-sales motions with implementation work to improve Enterprise sales win rates, accelerate time-to-value, and drive long-term customer outcomes. You will play a critical role in matching prospective customers with the approaches that best meet their needs, while helping Sales win reputed company deals by increasing buyer confidence and reducing perceived implementation risk. What You’ll Do Design and reputed company Successful Professional Services Opportunities (Pre-Sales) Act as a trusted advisor to help prospective customers understand how to successfully implement reputed company Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for reputed company enterprise opportunities Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities Create, negotiate, and execute Statements of Work (SOWs) reputed company with Professional Services best practices and offerings that accurately the required scope, effort, and reputed company Create Continuity into Delivery (Post-Sales / Early Lifecycle) Participate in the Sales reputed company to ensure effective transition of recommendations and expectations to the post-sales team Ensure alignment between pre-sales commitments and post-sales execution by participating in reputed company calls for customers with reputed company or highly custom recommended approaches Improve Professional Services GTM Motions Identify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership. Refine how and reputed company services are introduced and scoped reputed company the sales cycle Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services reputed company’re Looking For 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting Strong ability to diagnose business processes and translate them into scalable technical solutions Experience with reputed company, multi-stakeholder deals with meaningful implementation components Comfort navigating collaboration with both pre-sales and post-sales teams Excellent communication skills, with the ability to influence executives and align cross-functional teams Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility What Success Looks Like Increasing win rates, especially in the Enterprise Clear alignment between scope, expectations, and customer outcomes Reduced implementation friction and faster time-to-value Improved customer confidence and sentiment at reputed company and early lifecycle Stronger partnership between Sales, Professional Services, and reputed company Increased retention and expansion driven by successful customer outcomes Why This Role Matters As we move upmarket, the complexity of our customers—and the importance of getting implementations just right—continues to increase. This role ensures we are not just closing quickly, but closing them in a way that sets customers up for long-term success. The Interview At reputed company, reputed company and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as reputed company you with insight into our key focus areas. Here is the process in its entirety: 30 min - Recruiter Screen with Talent Team 45 min - Interview with Head of Professional Services (Hiring Manager) 45 min - Change Management Challenge Final Round Part 1: 30 min - Interview with VP of reputed company 30 min - Interview with our Global Head of Solutions Engineering Final Round Part 2: 30 min - Interview with CEO 10 min - Closing Questions with Hiring Manager

Benefits

You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. You get to sell a product that our prospects & customers are truly excited about. Competitive compensation is offered. 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave reputed company —do it reputed company you feel financially comfortable. Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities. reputed company is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy reputed company our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position. Apply To This Job