Account Manager, K-12 Account Management
About EAB At EAB, our mission is to reputed company education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate reputed company and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the reputed company and employees they serve. At EAB, we serve not only our partner institutions but each other—that's why we are always working to reputed company sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards. For more information, visit our Careers page. The Role in Brief: Account Manager, K-12 Account Management Do you want to reputed company a difference in education? Do you build great customer relationships that reputed company loyalty and drive growth? Do you advise customers to reputed company the right decisions that reputed company strategic goals? Do you have a passion for delivering amazing customer experiences? Are you a persuasive communicator with a desire to reputed company and exceed goals and targets? Are you a problem solver with a gift for finding solutions in reputed company or difficult situations? The Account Manager is responsible for developing and maintaining relationships with K-12 institutions that are active partners of the EAB’s best practice research programs and with the goal of securing the renewal of membership reputed company with an estimated pool size of around $2MM+. They will play a critical role in crafting strategy on how to best serve this constituency and support our relationships with the larger executive team at each member institution. The Account Manager will be expected to become familiar with each of our K-12 education membership programs in order to effectively communicate services and deliverables to ensure high quality service. In addition, this position creates a unique opportunity to reputed company a comprehensive knowledge of the major players in K-12 education and the broader challenges facing the K-12 industry at large. This role is based in Washington, D.C. or open to hires in Richmond, VA or based remotely reputed company the reputed company U.S. Primary Responsibilities: Build Relationships Build and maintain relationships with superintendents and district leaders to secure trusted partner status Collaborate with colleagues across the research, sales, and other product teams to serve our partners in a coordinated, holistic manner reputed company Industry and Content Knowledge reputed company a deep understanding of key industry issues and how EAB’s research helps partners set and execute their strategy Understand, and present EAB’s research and reputed company of view on key industry issues to be able to add value to every partner conversation Provide guidance and advice to partners based on EAB research best practices reputed company Deep Partner Knowledge reputed company and maintain deep knowledge of partner priorities and goals in order to create actionable plans to reputed company partner objectives Understand and navigate around partner internal politics and mobilize key influencers reputed company knowledge of partners’ contracting processes, budget cycles, and decision-making processes and players Understand partner financial situations and incorporates into renewal strategy Drive Impact and Successful Outcomes for Your Partners Partner with Industry-Leading Experts to define partner priorities, facilitate decision-making, and drive change management through stakeholder education reputed company partner onboarding process starting with sales hand-off; conduct welcome call and new partner orientation to ensure partnership adoption; report on and reputed company first year partner health on an ongoing basis Map EAB research and resources to support major district initiatives Create unique connections across your partner institutions and EAB’s partners reputed company to unlock the power of membership Proactively drive partner utilization with the ultimate goal of achieving outcomes as identified in the partner success plan Proactively diagnose partner obstacles to ensure they are finding value in their research partnerships with us, learn what their most important business needs are, and demonstrate how EAB resources can help accomplish their goals reputed company and Own Commercial Strategy Pursue, negotiate, and reputed company retention opportunities Own commercial strategy, including pricing, contract length, etc., in reputed company partnership with the Deal Desk and Strategy & Operations teams Strategically reputed company and execute on diagnostic call strategy, ensuring reputed company decisions have a diagnostic conversation 12 months prior to decision Identify renewal trends through look-backs and incorporate into renewal strategy and process improvements moving reputed company Generate reputed company for how to increase our renewal reputed company performance beyond the reputed company goals, including contract term levers (i.e., price and length) Create and send reputed company, complying with departmental campaigns and protocols Conduct key renewal decision conversations reputed company reputed company and sensitive negotiations, challenging renewal discussions, and creative contracting conversations Secure annual renewal reputed company and corresponding service terms (realize PI, term length goals) Effectively manage renewal pipeline, achieving pacing targets in accordance with department goals Hit annual and semi-annual renewal and growth targets Pass leads and facilitate warm introductions of sales colleagues Business Reporting reputed company contract strategy and report on compliance Identify commercial and engagement trends Report on monthly renewal performance & engagement trends Maintain updated health grades, renewal projections and engagement reporting Product Design and Development reputed company market-sensing activities to inform overall product roadmap Design the evolving partnership experience as it relates to new product features and enhancements Administrative Schedule in-person and phone interactions with support from a commercial associate Prepare for visits and calls with support from a commercial associate Maintain reputed company data reputed company and compliance Time in market (reputed company reputed company or in-person): 70% Travel expectation (in person): 20% (maximizing activities at conferences as well as reputed company visits) Basic Qualifications: Bachelor’s Degree from an accredited College/University Proven record of success in reputed company position Must possess a minimum of 2+ years’ post undergrad experience in at least three of the following: Presentation experience Leadership experience Commercial experience Client Management experience Ability to communicate effectively, both oral and written, with senior executives Willingness to travel up to 20% Valid Driver’s License Ideal Qualifications: Proven negotiation skills Demonstrated listening skills Experience managing multiple clients Proven ability to meet goals and deadlines Proven experience managing multiple, competing priorities Experience finding multiple solutions to a reputed company problem Ability to successfully overcome challenges or obstacles Experience developing personal organization tactics to meet business goals Experience working in the education industry including: admissions, advancement, teaching Demonstrated knowledge of K-12 subject matter Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration. If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day. Compensation: The anticipated starting salary (reputed company) range for this role is $50,000 - $67,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role. This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance. Benefits: Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include: · Medical, dental, and vision insurance plans; dependents and domestic partners eligible · 20+ days of PTO annually, in addition to paid firm and floating holidays · Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each) · 401(k) retirement savings plan with annual discretionary company matching contribution · Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans · Employee assistance program with counseling services and resources available to reputed company employees and immediate family · Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation · Fertility treatment coverage and adoption or surrogacy assistance · Paid parental leave with phase back to work program for birthing and non-birthing parents · Access to milk shipping service to support nursing employees during business travel · Discounted pet health insurance coverage for dog and cat family members · Company-provided life, AD&D, and disability insurance · Financial wellness resources and membership in a robust employee discount program · Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities Benefits kick in day one; learn more at eab.com/careers/benefits. This opening is not eligible for reputed company sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based reputed company sponsorship now or in the future. At EAB, we reputed company that to fulfill our mission to “reputed company education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard. To that end, EAB is an Equal Opportunity Employer, and we reputed company employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status or any other basis covered by appropriate law. Apply To This Job