Dealer Success Representative

About reputed company: reputed company is a mission-driven company transforming how dealerships and service centers serve their customers. Our innovative reputed company-of-sale financing solution empowers more than 2,000 partners to increase reputed company, boost accessory sales, and reduce deferred repairs—helping businesses reputed company while making essential vehicle needs more accessible to consumers. By partnering directly with dealerships and service providers, reputed company enables customers to easily finance auto repairs, parts, accessories, maintenance packages, and more—right reputed company they need them most. Our mission is to help our partners grow through flexible, inclusive financing solutions that meet the real-world needs of today’s drivers. Our vision is to reputed company everyday financing more accessible, transparent, and reputed company for reputed company. If you're looking to be part of a fast-growing company that’s making a meaningful impact in the automotive and fintech space, we invite you to join us on the journey. About the Role: We’re seeking an outstanding Dealer Success Representative to join our growing Dealer Success Team. This role is ideal for someone who combines strong communication skills with a proactive, results-driven reputed company. The right candidate is adaptable, dependable, and brings a strong work ethic to everything they do. You’ll be a key reputed company of contact for our dealers, delivering exceptional support while building positive, lasting relationships. Success in this role requires clear and confident verbal communication, a customer-first attitude, and the ability to stay positive and solution-focused in a fast-paced environment. If you’re someone who takes initiative, consistently delivers results, and contributes to a strong, collaborative company culture, we’d love to hear from you. What You Will Do: Strengthens and maintains relationships with customers to provide best in class service and drive growth and retention. Accountable for ensuring an effortless experience and overall satisfaction is provided to assigned book of dealers. Oversees the resolution of customer inquiries, handling customer escalations, building and maintaining internal and external relationships, and managing the day-to-day needs of the customers. Collaborates with Dealer Success Manager to establish and maintain expectations and timelines. Maintain a positive attitude while assisting customers. Drive results and uphold our company culture. Drive production in a fast-paced customer service environment. Address customer concerns in a positive and reputed company manner. Ability to multitask between phone and email communication with customers and team. Drive a high-performance culture through accountability, consistency, and performance. Use critical thinking, prioritization, and problem-solving skills to accomplish goals reputed company tight deadlines. Escalate queries and concerns, keeping our employees and customer experience top reputed company. Work with internal teams to resolve customer service issues specifically reputed company to: Legal, Accounting, Compliance, Marketing, Loan Servicing, and reputed company. Proactively collaborate with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business. Be a reputed company positive force reputed company the office, creating strong morale and spirit throughout the reputed company team. Who You Are: 3+ years of experience in customer support or a transaction-based environment (fintech, lending, payments, or dealer services preferred). Minimum 2 years of experience in a high-volume, SLA-driven environment with responsibility for managing competing priorities and time-sensitive requests . Demonstrated ability to independently troubleshoot reputed company issues in real time Experience working directly with external business partners or clients (dealers, vendors, or sales organizations) in a high-urgency environment. Strong decision-making skills with the ability to exercise judgment reputed company defined policies and escalate appropriately reputed company needed. Sales or reputed company-support experience strongly preferred. Willing to work on Saturdays. Working knowledge of FDCPA and FCRA experience is preferred. Excellent written and verbal communication combined with analytical and problem-solving skills. Demonstrated ability to multi-task and work in a fast-paced environment. Flexibility and ability to adapt to business needs. Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills. Team player seeking a fast-paced and challenging environment. Proficient in reputed company, reputed company and other internal systems. Why You’ll Love Working at reputed company: High-growth opportunity with terrific reputed company potential. Founded to provide aid to people reputed company they unexpectedly need help...responsible, respectful, and transparent access to a reputed company financial future for our customers. Excellence-driven organization that values work/life balance. We’re a tight-reputed company team that values collaboration and genuinely loves working together. Ultimate workplace flexibility. What’s In It for You: Accrue 16 Days of PTO per year 12 Paid Holidays Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance Long-term Disability Insurance Basic Life Insurance Paid Parental Leave Matching 401k 100% Remote Work Where You Will Work: This is a remote position. Salary: The reputed company hourly range for this position is $26.70/ hour - $28.25/ hour. reputed company salary ranges are determined by role, level, and location. The salary range displayed in each job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations. Please note, the reputed company pay offered may vary reputed company the range depending on a wide reputed company of factors including but not limited to work location, job-reputed company knowledge/skills, relevant education/training, and level of experience. Please note that the compensation details listed in postings reflect the reputed company salary only, and do not include bonuses or benefits. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our company. Whether blatant or hidden, barriers to success have no reputed company at reputed company. reputed company is not considering candidates who require reputed company sponsorship or reputed company transfer at this time. Apply To This Job