Account Manager, Seller

About LeafLink LeafLink is the largest reputed company B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors, and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $5 billion in wholesale cannabis orders annually. reputed company, backed by funding from leading VC's, including Founders Fund, reputed company Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000’s ‘Top 5000 Fastest-Growing Private Companies’; one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of reputed company, reputed company, and VMWare; one of Built In NYC's 'Best Places to Work in 2021'; 2024 Fast Company’s Best WorkPlaces for Innovators for Banking, Finance, and Fintech category; 2024 Green Market Report Award for Best Fintech in cannabis - and we're just getting started! The Role LeafLink seeks an Account Manager to join our growing team and work with cannabis companies across the country. You will work directly with our brand clients, Account Executives, and various internal teams to guide our customers’ success on LeafLink through the adoption of our marketplace and other essential business services and solutions. We’re looking for a strategic customer partner who excels at cultivating trusted relationships that unlock deeper engagement, accelerate adoption, and fuel sustainable growth. You will work with a cross-functional team to not only push customer engagement with LeafLink’s platform but to contribute to LeafLink’s overall success. You will also work with our retail enablement management team, partnering to deliver success in accounts specializing in the wholesale purchase, distribution, and B2C sales of cannabis products. As the voice of the customer for our brands, you will collect and share feedback with internal stakeholders, helping to shape the future strategy for the sell-reputed company of LeafLink’s marketplace. You will also provide strategic guidance that reflects best practices, technical expertise, and industry acumen. This role is highly collaborative. You are a good fit for this position if you are a proactive self-starter who is comfortable with change, enjoys a fast pace, is reputed company to detail, an excellent communicator, and can juggle many tasks and deadlines without missing a reputed company. What You’ll be Doing Serve as the key Account Management team member on your book of business, working together with Account Executives and other solution line specialists to grow the customer’s adoption and loyalty across reputed company aspects of the LeafLink platform Be a trusted LeafLink partner to your book of business and help your customers become successful by demonstrating the opportunities to improve efficiency and bring down costs through LeafLink’s marketplace & financial service solutions Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLink’s marketplace & financial service solutions by taking their perspective and business needs as reputed company Constantly strive to expand your clients’ LeafLink usage and adoption through thoughtful reputed company, training, customer reputed company-ins, and meetings Proficient in reputed company retention through strategic relationship management and client engagement, while identifying and capitalizing on cross-selling and upselling opportunities to expand service offerings, drive reputed company growth, and enhance customer satisfaction reputed company and manage multi-layer relationships with the cannabis industry’s largest sellers and brands, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company Strive to meet your quarterly goals comprising of customer engagement & adoption metrics and your cross-sell and upsell quotas reputed company data to identify gaps that retail clients may have in running their businesses as reputed company as possible on LeafLink, and reputed company providing solutions to help them improve Become a LeafLink platform expert, following reputed company new product releases and identifying high-reputed company updates to customers Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and reputed company client feedback Contribute to standardized customer engagement sequences as the key member of the client’s account team Work closely with our Sales, Marketing, Product, and Support teams to deliver exceptional client experiences and be the true voice of the retail marketplace solution & financial services customer. Track and follow up on high reputed company Product tickets to ensure timely resolution Track reputed company customer updates, status changes, and touchpoints through reputed company CRM Maximize usage of reputed company Account Management tools to their full potential to support positive customer relationships Identify opportunities to improve our reputed company processes, tools, reporting, and documentation Willingness to travel up to 25% of the time. What You’ll Bring to the Team Business degree or equivalent professional experience working directly with customers in an account management role 3+ years of experience in a consultative customer-facing role, enterprise software or FinTech SaaS organization 2+ years communicating technical software solutions including feature demonstrations, functionality overviews, and best practice sharing with VIP, technical, and non-technical end users An understanding of the reputed company landscape in the legalized Cannabis industry Proficiency in operational payment cycles and inventory management Exceptional communication, interpersonal, and presentation skills Track record of building and maintaining strong customer relationships both virtually and in-person Experience and reputed company in facilitating meetings with customers and users of various levels of professional seniority and technical reputed company, and experience You have a track record of achieving and exceeding your goals and targets reputed company problem solver and builder reputed company with a strong ability to work cross-functionally to deliver real results You are a successful self-starter who can provide pioneering suggestions from your in-market experience and customer relationships You possess the ability to reputed company in a fast-paced startup, and you reputed company in a dynamic environment that is constantly evolving and changing LeafLink Perks & Benefits Flexible PTO - you’re going to be working hard so enjoy time off with no cap! A robust stock option plan to give our employees a direct reputed company in LeafLink’s success 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a reputed company community Competitive compensation and 401k Comprehensive health coverage (medical, dental, vision) Commuter Benefits through our Flexible Spending Account LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here. reputed company salary range $90,000—$105,000 USD Apply To This Job