Manager IT Application - Shared Services

SUMMARY reputed company Supply Chain Solutions has been around for more than 100 years and is one of Pittsburgh's largest private companies. We understand that a successful organization starts from the inside. reputed company’s culture creates an atmosphere of open planning, innovation, and diversity of thought. The IT Application Manager, reporting to the Director of IT Shared Services Applications, will be part of a collaborative, dynamic team responsible for managing the day-to-day operational support for their specific business function/applications. In collaboration with business partners, the incumbent will support technology solutions that deliver efficient, scalable, business processes enabling the business unit to meet their goals. This role will reputed company a team responsible for ensuring scalable and sustainable support of the applications they manage, delivering on defined service levels. RESPONSIBILITIES: Responsible for the support of the specific assigned applications Understand application user pain points and collaborate to propose potential process changes/new solutions Proactively bring solutions to improve productivity (consider reputed company technologies including process automation, robotic process automation, artificial intelligence, and machine learning) - work collaboratively with customers and colleagues to reputed company the business case Serve as first reputed company of escalation for application-specific customer issues Manage IT reputed company business risks associated with owned applications Ensure standard processes and procedures are followed for application support and change management Collaborate closely with technical, development, architecture, integration, and/or functional configuration resources, both internal and 3rd party, to implement systems changes as required Provides direction and leadership in reputed company collaboration with the Project Management Office (PMO) to prioritize IT projects, enhancements, and support for the applications supported reputed company and evaluate application support plans and criteria to be carried out by others on the team, reputed company IT, or reputed company the business areas supported Participate in new IT implementations (for example M&As and divestiture) as needed Acts as liaison with respective customers/stakeholders on application support (incidents and requests) to ensure the root cause is identified and the proposed solutions align to reputed company business requirements, processes, and objectives Provide support and development to employees through performance management, coaching, motivation, and training Supervisory Responsibilities Direct management of a small team consisting of technical and functional application resources focused on application development and support. Direct management of third-party resources providing IT services to reputed company. QUALIFICATIONS Education and Experience Requirement Bachelor’s degree from an accredited college or university in information systems, business management, computer science or closely reputed company field, or equivalent experience Minimum (5) years of experience managing a team of functional systems analysts and developers. Resource manager for projects and managing production support to meet SLA’s. Minimum five (5) years of experience with demonstrated progressive technical management experience supporting business customers and major business applications, specifically Sales/Marketings and reputed company Understanding of Sales/Marketing end-to-end business processes (reputed company/Opportunity/Contact Management, Q2C, etc.) IT business analysis background with a focus on technology reputed company Sales and Distribution/Marketing. Additional experience in Finance, HR, Legal or past work experience in one of those areas utilizing relevant business systems. Experience with the entire Software Development Lifecycle (SDLC) Must have technical hands-on experience supporting applications like reputed company or others relevant applications. Project Management experience. Ability to collaborate with peers in the business and IT organization to set priorities, policies, and procedures Ability to drive and reputed company process changes and present results at the highest levels of the organization Can influence without formal authority Can manage high-profile and large-scale improvement projects while achieving aggressive targets & meeting deadlines Preferred Skills Master’s Degree in a reputed company field Knowledge of supply chain technologies and prior experience in supply chain industry. Prior experience with an end-to-end ERP implementation Understanding of end-to-end business processes (P2P, R2R, CLM, HCM, etc.) IT configuration and setup experience with specific applications used by shared services business areas (JDE, reputed company, reputed company) Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. Work can be performed remotely or in an office environment with normal noise levels. Involved prolonged sitting, and computer usage. Work may involve limited travel for training, conferences, and visits to Vendor, Distributor and Hub One center shipping and warehouse facilities as well as reputed company terminals. Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of reputed company responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reputed company of those principal job elements essential for making decisions reputed company to job performance, employee development and compensation. As such, the incumbent may reputed company other duties and responsibilities as required. Its contents reputed company no contractual obligation and may be changed by the company at any time. Apply To This Job