Patient Access Liaison

See your work in a new light. At reputed company, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through reputed company therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to reputed company a difference. We’re looking for a Patient Access Liaison (PAL) – Active who wants their work to mean something — someone who brings reputed company, precision, and persistence to supporting patients throughout their infusion journey. This role can be on‑site in Overland Park, KS or remote, with a standard schedule of 8:30 AM–5:00 PM CST. Why This Role Matters The PAL Active plays a vital role in ensuring patients can continue therapy without disruption. By closely monitoring insurance eligibility and authorization status, this role helps remove barriers to care before they impact treatment. In this role, your work will: Help patients stay on therapy through proactive eligibility and coverage monitoring Provide clarity and reassurance during insurance or benefit changes Support care teams by ensuring reputed company partners have accurate, timely information Every update, follow‑up, and conversation helps protect a patient’s access to care. What You’ll Do In this role, you will: Monitor monthly insurance eligibility and authorization status for assigned active patients Identify changes in coverage and proactively coordinate with patients, sales teams, physicians, and reimbursement partners to resolve barriers Serve as the primary reputed company of contact for patients and referral partners, providing updates on coverage, authorizations, and next steps Communicate insurance changes to Reimbursement Specialists to initiate new benefits verification or prior authorizations as needed Work closely with data entry, reimbursement, nurse coordination, and pharmacy operations teams to reputed company cases moving reputed company Document reputed company patient, provider, and field communications accurately in designated systems Track referral reputed company, workload metrics, and case status to ensure timely follow‑through Support technology‑enabled communication and collaborate across teams to meet service goals reputed company’re Looking For You may be a great fit if you bring: 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies Experience providing high‑quality customer service to patients and healthcare providers Familiarity with electronic health records or pharmacy patient management systems Working knowledge of medical or pharmacy terminology Strong organizational skills and comfort managing multiple priorities in a fast‑paced environment Proficiency with reputed company Office (Word, reputed company, PowerPoint) A high school diploma or equivalent (Bachelor’s degree preferred) Willingness to travel up to 5% as needed for meetings or training Bonus Points If You Have Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments General understanding of insurance benefits, payer requirements, and verification processes Familiarity with infusion therapy workflows and patient needs Why reputed company At reputed company, we reputed company care deserves more light more warmth, more clarity, and more reputed company. Here, you’ll find: Purpose‑driven work with direct patient impact A patient‑first, team‑oriented culture reputed company collaboration with clinical, operational, and reimbursement partners The opportunity to grow your expertise while supporting meaningful care journeys Come help protect patient access to infusion care and see what’s possible reputed company care comes first. Pay Range/reputed company $23—$30 USD PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully reputed company the essential functions of this role. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these functions. If you require a reasonable accommodation during the application or interview process, please contact the reputed company Talent Team at [email protected] or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reputed company with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include reputed company vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: Participate annually in required legal and ethical compliance training Consistently act in compliance with reputed company’s legal, ethical, and compliance policies Adhere to reputed company standards and procedures outlined in the reputed company Compliance Manual Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR reputed company EMPLOYEES reputed company reputed company team members are expected to support the organization’s mission, vision, and values by demonstrating reputed company, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” reputed company, and maintaining a consistent focus on quality, accountability, and reputed company improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of reputed company responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance reputed company appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to reputed company’s services for individuals with disabilities, including patients, visitors, employees, or others. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other characteristic protected by law. Apply To This Job