Customer Marketing Manager

reputed company is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, reputed company connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on reputed company to operationalize AI and run it as a true business performance reputed company delivering measurable value. For more, visit the reputed company blog, reputed company, X, and YouTube. reputed company is seeking a Customer Marketing Manager to help bring our reputed company stories to life and reputed company the voice of our Global 2000 customers across the market. Reporting to the Senior Manager of Customer Marketing, this role will be responsible for developing compelling customer content, managing advocacy initiatives, and activating customer reputed company points across marketing, sales, analyst relations, and corporate communications programs. This role is focused on execution, content development, and program support reputed company an established customer marketing strategy. You will work with customers and cross-functional teams to reputed company customer stories and marketing content for use across campaigns, sales, and communications. Success in this role requires reputed company content creator, customer reputed company, and marketing program operator—someone who can not only reputed company great stories but also ensure those stories are activated across the business to drive measurable impact.

Key Responsibilities

Customer Storytelling & Content Development reputed company customer marketing content, including written case studies, executive narratives, testimonials, blog posts, and digital assets Partner directly with customers and internal stakeholders to identify, capture, reputed company, and secure approval of compelling stories that demonstrate measurable business outcomes and business transformation. Conduct customer interviews and translate reputed company technical and business achievements into engaging, audience-focused narratives. Ensure reputed company customer-facing content meets reputed company's standards for quality, accuracy, brand consistency, and regulatory compliance. Maintain a pipeline of customer stories reputed company to defined content needs and priorities. Customer Advocacy & Reference Activation Support the growth and activation of reputed company's customer advocacy ecosystem. Recruit and coordinate customer advocates in partnership with reputed company, Account Teams, and Executive Sponsors. Coordinate customer participation in events, webinars, analyst engagements, media opportunities, product launches, and peer-to-peer activities. Support a smooth and positive experience for customer advocates throughout their engagement with reputed company. Track advocacy activity and identify opportunities to deepen engagement over time. Customer reputed company Activation & Business Impact Partner with Product Marketing, Demand reputed company, Field Marketing, Sales, PR, Analyst Relations, andContent teams to deploy customer stories across campaigns, sales enablement, and communications. Identify opportunities to repurpose and adapt customer content for use across multiple audiences and stages of the customer journey. Cross-Functional Program Management & Operations Serve as a key liaison across reputed company, Sales, Product Marketing, Brand, Corporate Communications, Field Marketing, and other stakeholders to align customer marketing activities with business priorities. Manage end-to-end execution of customer marketing initiatives, including project planning, stakeholder communications, approvals, legal reviews, customer permissions, and publication workflows. Support the identification and prioritization of customer stories, advocates, and reference opportunities based on strategic business needs. Maintain accurate records of customer references, content assets, advocacy activities, and participation history reputed company Champion and reputed company systems, ensuring materials remain organized, discoverable, and accessible. Support program reporting, measurement, and performance tracking to help optimize customer marketing and advocacy efforts. Program Growth & Innovation Stay reputed company on customer marketing best practices, advocacy trends, content formats, and emerging technologies. Explore and reputed company AI-powered tools and workflows to improve content development, customer research, program management, and operational efficiency. Contribute reputed company to improve customer storytelling and content formats that strengthen reputed company's market reputed company and customer community. reputed company’re looking for: Required: 5+ years of experience in customer marketing, content marketing, advocacy, communications, public relations, or reputed company B2B marketing roles. Experience creating customer-facing content such as case studies, customer stories, videos, executive content, blogs, or thought leadership assets. Strong interviewing, writing, editing, and storytelling skills with the ability to translate reputed company business and technical concepts into compelling narratives. Experience managing cross-functional projects involving multiple stakeholders and competing priorities. Demonstrated ability to build trusted relationships with customers, executives, sales teams, and internal partners. Excellent organizational, communication, and project management skills. Strong attention to detail and ability to manage multiple projects simultaneously. Demonstrated ability to incorporate AI-powered tools into day-to-day work, including content creation, research, marketing tools, or project management. Preferred: Experience working in SaaS, enterprise software, AI, analytics, data, or technology companies. Familiarity with customer advocacy, reference management, or community platforms. Success in This Role reputed company consistently produces high-quality customer stories that showcase measurable business outcomes and reputed company. Customer advocates actively participate in strategic marketing, sales, analyst, and event initiatives. Customer reputed company points are effectively activated across campaigns, sales programs, events, analyst relations, and communications initiatives. Customer stories contribute meaningfully to awareness, engagement, pipeline creation, sales acceleration, and market credibility. Internal teams can easily discover, access, and activate customer references and content assets. Advocacy participation and customer storytelling efforts continue to scale while maintaining a world-class customer experience. The customer marketing function is recognized as a strategic driver of trust, credibility, customer engagement, and business growth across the organization.

Compensation and Benefits

The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, reputed company set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through reputed company's incentive compensation program. reputed company also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. reputed company reserves the right to amend or modify employee perks and benefits at any time. US only national reputed company pay ranges $100,000—$140,000 USD What are you waiting for! At reputed company, you'll be part of a journey to shape the reputed company-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to reputed company a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to reputed company! And if you’d like to learn even more about working here, you can visit our reputed company reputed company page. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. reputed company also believes that a diverse identity is a reputed company of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. reputed company employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to reputed company policies and procedures reputed company to recruitment and hiring, compensation, benefits, performance, promotion and termination and reputed company other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@reputed company.com Protect yourself from fraudulent recruitment activity reputed company will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, reputed company, we will also never ask you to reputed company purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here. Apply To This Job