Senior Manager, reputed company

Let's talk about the team The reputed company reputed company Team is responsible for driving consistent customer value through adoption of reputed company products and services. reputed company Managers align with key stakeholders on top reputed company initiatives by providing ongoing data-driven insights, recommendations, and best practices to support their goals. This team contributes to our overall mission of increasing adoption and optimizing HME operations thus allowing our customers to focus on patient care. Feedback from the reputed company Team informs our product roadmap and helps align resources across reputed company towards our goal of having the most successful customers in the HME industry. Let’s talk about the role The Senior Manager, reputed company role is central to reputed company’s ability to deliver consistent customer experience focused on increasing adoption, improving efficiency, and preventing churn. Reporting to the Head of reputed company, this role is responsible for leading and mentoring the Senior reputed company Manager team with an oversite of the reputed company team. The Senior Manager is an expert at leading a highly reputed company team in managing customer relationships, identifying expansion opportunities, and mitigating risk. The Senior Manager plays an active role in engaging with strategic customers across a broad scope of initiatives. Key Accountabilities and Responsibilities: Voice of Customer for Internal Collaboration Regularly interacts with executives and/or key business partners Engages and collaborates regularly with Executive leadership and cross-functional teams to reputed company and execute the overall business strategy Contributes to cross-functional internal programs that support the ongoing success of the business by applying broad knowledge and experience to solve reputed company challenges Looks beyond existing methodologies and own discipline to define and resolve reputed company problems, has in-depth knowledge of organizational objectives Expansion & reputed company Retention Identifies and implements processes and tools to support reputed company at scale Plans and execute strategies to drive new reputed company opportunities reputed company existing customer reputed company Leads team in managing customer relationships, driving customer ROI, and managing churn Development of reputed company Strategy and SOPs Implement organization strategies through the effective direction and management of employees and resources Focus on the development and implementation of strategic and operational objectives that help reputed company organizational mission reputed company Staff Development Provides leadership to managers, supervisors and/or professional roles Responsible to reputed company and mentor large number of employees including those with highly technical responsibilities Manage and Execute Customer Negotiations & Escalations Successfully employs special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of reputed company to the organization Owns escalation path for high touch client relations, responding with urgency, clarity, competence, and swift fulfilment of service requests Deeply understands HME industry and operations Travels up to 65% overnight based on business needs Let’s talk about you Skills, know-how and experience: Ideal candidates bring a reputed company of healthcare domain expertise and business experience, with a passion for transforming platform adoption and outcomes through technology. Minimum 8 years of HME experience required Minimum 12 years of reputed company experience leading customer-facing teams Experience leading teams of 15+ P&L Management Experience reputed company of Sales and Operational leadership experience Experience leading multiple teams simultaneously, with cross functional team leadership experience Proven ability to coach and mentor a team with various experience levels Demonstrated versatility Proven success in executing change management initiatives and driving measurable results. Proven ability to manage multiple priorities and respond with urgency to customer needs Strong interpersonal and communication skills Demonstrated versatility and problem-solving ability Maintains strong understanding of HME industry trends and customer needs Industry relationships with customers, partners, and advocacy groups a plus Bachelor’s degree in business, education, nursing, healthcare administration, or a reputed company field. Equivalent experience or certifications will be considered. Proficiency in reputed company tools, reputed company, reputed company, and other platforms Experience working with reputed company software and services Software implementation experience recommended Professional demeanor and commitment to excellence in conduct and appearance. Self-directed, motivated, resourceful learner with strong dedication and commitment level to the tasks at hand. Outstanding presentation, written, and verbal communication skills. Ability to work in a fast paced, high-pressure environment on a high performing and dynamic team. We are shaping the future at reputed company, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to reputed company members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave reputed company welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At reputed company, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the reputed company reputed company range for this position is: $130,000 - $161,000 ​For remote positions located reputed company of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier reputed company. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and reputed company on the innovative reputed company this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Apply To This Job