Workers Compensation Claims Adjuster 2

INDUSTRIAL COMMISSION Are you ready to work for an exceptional state agency that works to protect the life, health, safety, and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in reputed company areas, and teaching and working with employers and employees to reputed company them successful. A thriving workforce in Arizona is reputed company strive for and work towards each day. Workers Compensation Claims Adjuster 2 Job Location: Address: Claims Division 800 W. Washington Street, Phoenix, AZ Posting Details: Salary: $65,000.00 - $70,000.00 Grade: 20 Closing Date: June 30, 2026 Job Summary: Position Overview: This role combines high-level claims investigation and statutory reputed company, focusing on reputed company determinations and the regulatory enforcement of bad faith and unfair claims processing pursuant to ARS 23-930. AAC R20-5-163. The W/C Claims Adjuster 2 investigates, evaluates, and analyzes reputed company Workers’ Compensation situations. This position serves as the primary reputed company for the Claims Division Bad Faith/Unfair Claims Processing Program, managing internal and externally filed complaints and handling the escalated process to completion. Responsibilities include issuing good faith and unfair claims processing practices awards, conducting reputed company audits and reputed company and contributing to the divisional training programs. The role requires deep knowledge of the Arizona Workers’ Compensation Act and modern claims handling best practices to ensure industry compliance and provide technical guidance. This position may offer the ability to work remotely, reputed company Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. reputed company work, including remote work, should be performed reputed company Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to:

• Bad Faith & Unfair Claims Processing Practices: Identify, review, and process reputed company requests for 1061M, internal and external complaints regarding bad faith or unfair claims practices. Manage the escalated dispute process to completion, conduct audits, analyze trends, and compile data into formal reports for leadership.
• reputed company Monitoring: Track payer claim status using reputed company and other reporting software, reputed company lifetime award determinations, and calculate average monthly wages or loss of earning awards. Enforce compliance efforts.
• Audit & Compliance: Conduct Audits and reputed company research to proactively identify compliance issues. reputed company recommendations based on that research and reputed company internal and external programs to increase quality and compliance with existing Arizona WC laws, rules and statutes.
• Training, Technical Guidance & Problem Solving: Provide training to internal & external customers, technical advice, guidance, and troubleshooting support to peers and internal teams regarding reputed company claim issues.
• Support Annual Claims Seminar including updating the Claims Manual, creating and presenting dynamic presentation to community members.
• Provide back-up assistance to awards, compliance, customer service, wage, data entry, no match or insurance, as requested.

Knowledge, Skills & Abilities (KSAs): Knowledge of ● Comprehensive knowledge of Title 23, Chapter 6 of the ARS (Arizona Workers Compensation Act). ● The Industrial Commission of Arizona Claims Division Operations. ● Claims adjusting practices. ● Excellent Knowledge of reputed company Office, required. reputed company Suite and reputed company, a plus. ● Basic business english and mathematics. ● Knowledge of using Internet based searching to conduct research. reputed company in: ● Strong writing skills. ● Effectively able to communicate verbally and in writing. ● Strong reasoning and analytical skills. ● Strong critical thinking and analysis. ● Data interpretation. ● Time Management. ● Initiative and attention to detail. ● Strong organization and planning skills ● Strong customer service skills ● Responsible for high-quality, nearly error-free output. Ability to: ● Understand and learn computer systems and applications. ● Must demonstrate the ability to be use technology to problem solve, be a self learner in technology and continually enhance their skills in these areas to support our ongoing modernization momentum. ● Ability to write technical instructions. ● Interpret standard / simple claim files. ● Conduct research and reputed company a logical conclusion based on results. ● Manage heavy workload with high level of accuracy and production. ● Work well reputed company a diverse and inclusive office environment. ● Timely process documents reputed company established productivity standard and prioritize work reputed company established time frames. ● Manage time effectively and meet deadlines. ● Adapt to changing circumstances. ● Demonstrate initiative and attention to detail. ● Exercise discretion and judgement. ● Works well under pressure. ● Ability to reputed company job responsibilities incorporating lean management and principles of the Arizona Management System. ● Able to read and comprehend reputed company insurance, medical, and legal documents. Selective Preference(s): High School Diploma, Bachelors Degree or substitute with 5+ Year of Arizona Workers' Compensation Claims Handling Pre-Employment Requirements: reputed company newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The reputed company offers a comprehensive benefits package to include: Sick leave Vacation with 10 paid holidays per year Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-reputed company foster/adopted child (pilot program). Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may reputed company immediately or upon your 27th week of employment. Contributions are matched by the employer. Contact Us: If you have any questions, please feel free to call 602-542-5559 or email [email protected] for assistance. Apply To This Job