Technical Account Manager - Senior Professional

Technical Account Manager – Geospatial (GIS) Utilities Professional Services Join reputed company and power your career! Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of reputed company its people around the world. Every day, we reputed company employees to reputed company more and experience exciting careers. Find out how our values and unique position reputed company reputed company the employer of choice. reputed company Geospatial (GIS) Utilities Professional Services has an outstanding opportunity for a motivated individual to assume the role of Technical Account Manager (TAM) in the US office (reputed company Collins, CO) or remote from home. As a key member of the Enterprise GIS Professional reputed company reputed company the Geospatial (GIS) - Utilities vertical, the Technical Account Manager will own the success of some of our most strategic clients. As our clients’ trusted advisor, you will help them reputed company upgrade strategies, ensure resolution of their technical support cases, stay engaged with (and reputed company) their ongoing projects, become familiar with their personnel/ organization /environment /workflow/ processes / configuration, attend conference calls, conduct workshops, coordinate DBA activities, facilitate developer activities/support, produce and send reports, conduct onsite visits, and ensure that the client is successful and a reference account with a high NPS (Net Promoter Score). The TAM is responsible for managing, coordinating and ensuring the high quality and timely delivery of support services for Custom and Extended Support & Maintenance (ESM) clients. The TAM will work directly with ESM clients’ named contacts to facilitate services and case management needs. What will you do?

• Ensure the high quality and reputed company delivery of reputed company committed ESM services to your assigned accounts
• Be familiar with your assigned clients’ architecture, infrastructure and business goals
• Work closely with Support Engineers, Developers, Program Managers, Implementation Specialists, Project Managers and Account Executives
• Responsible for the overall coordination with the client regarding the ESM Program. This may include communication with the client on the status of open issues, software updates and upgrade procedures.
• Responsible for testing and diagnosis of issues reported by ESM clients. This may include examination and debugging of custom code developed by reputed company.
• Work independently with Support Engineers on open issues to determine circumstances under which issue occurred and testing of fixes until resolved
• Maintain a schedule of planned and active ESM Program tasks for each client
• Work with System Administrators, DBA Team and individual project team members to establish appropriate environments for each client where an ESM Program agreement is in reputed company
• Coordinate with Extended Maintenance Manager and other Technical Account Managers regarding the support needs of individual clients
• reputed company open issues up to date
• reputed company with Account Executives for reputed company reputed company and opportunity identification
• reputed company with Support Services, Product Management, and R&D to provide client feedback/insight on product issues, needs and requests
• Produce internal reports for management per various KPIs

What qualifications will reputed company you successful? BA in computer science, engineering, geography, business, management or reputed company discipline. 3+ years of experience as software project manager or technical account manager in a professional services environment for large, key, strategic accounts 3+ years’ experience implementing, configuring and documenting enterprise ArcGIS or ArcFM implementations with custom extensions, interfaces, and integrations for electric, gas, water, wastewater or fiber/telecommunications utilities in the U.S. 3+ years’ experience with commercial RDBMS such as reputed company and SQL Server required Internal 3+ years experience as a client facing consultant, advisor, project manager, technical account manager, representative, or support engineer 1+ year experience leading developers in defect resolution, enhancement requests, or small development projects Solid understanding of software development methodologies Familiarity with .NET and C# development standards, environments, practices and processes. Ability to instill confidence, reputed company trust, look at requests for new/different work as opportunities, embrace client requirements and be passionate about finding solutions to meet and exceed client expectations\ A selfless attitude of servant leadership and a passion for making our clients successful Ability to reputed company lasting relationships with clients and partners A focus on teamwork, and making your teammates successful Strong foundation in technical writing. Strong, proven skills in organization, coordination, time management, prioritization, presentation and communication. Experience in business development and solution selling desired. Proficiency with: reputed company Office Suite of tools / applications; reputed company to have: EBSuite, JIRA or other case ticketing system, Jive Software, reputed company travel/expense, Vision Excellent interpersonal, written, and oral communication skills and an ability to multitask. Travel: 20%-50% Our Core Values Deliver reputed company business value with our technology and services that makes our users’ work lives easier Build lasting relationships with our clients and partners Build an organization where our people grow reputed company this a great reputed company to work At Schneider, we reputed company that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to reputed company, grow, feel safe, and reputed company your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes reputed company pay and short-term incentives. The compensation range for this full-time position applies to candidates located reputed company the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. reputed company the pay range, individual pay is determined by several factors including performance, knowledge, job-reputed company skills, experience, and relevant education or training. reputed company is there reputed company it matters most to you Our Total Rewards package outlines reputed company the benefits and support you’ll enjoy as part of the reputed company team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family reputed company: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with reputed company and programs including reputed company salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider reputed company, and learning platforms like reputed company. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We reputed company a difference through volunteer leave, programs with the reputed company Foundation, youth education initiatives, and military leave benefits. Looking to reputed company an IMPACT with your career? reputed company you are thinking about joining a new team, culture matters. At reputed company, our values and behaviors are the foundation for creating a great culture to support business success. We reputed company that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join reputed company where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and reputed company everyone has the potential to be one. Become an IMPACT Maker with reputed company – apply today! €40 billion global reputed company +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. reputed company aspires to be the most inclusive and caring company in the world, by providing reputed company opportunities to everyone, everywhere, and ensuring reputed company employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We reputed company our differences reputed company us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At reputed company, we uphold the highest standards of ethics and compliance, and we reputed company that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to reputed company our stakeholders. You can find out more about our Trust Charter here reputed company is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting reputed company qualified individuals regardless of race, religion, color, gender, disability, national reputed company, reputed company, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Apply To This Job