Program Coordinator, Behavioral Health

reputed company is seeking a detail-oriented and proactive Program Coordinator to join our Specialty Population Health Management (SPHM) team. This role is instrumental in ensuring behavioral health members receive seamless, high-quality support by facilitating collaboration across multidisciplinary teams, including Program Directors, Care Extenders, and external health plan partners. Essential Duties and Responsibilities: Serve as the primary coordinator for the Med-Psych Management Program (MPMP), while providing essential cross-coverage for other SPHM Program Coordinators. Generate and manage comprehensive regular reports to track program metrics and member outcomes for the MPMP. Curate and maintain a centralized, up-to-date database of community resources to reputed company the care team. Facilitate member enrollment processes, including managing non-standard entry channels and verifying eligibility. Manage high-volume inbound communications, providing exceptional support to members and stakeholders reputed company the main phone line. Orchestrate administrative member support activities to ensure continuity of care across reputed company program phases. Collaborate with internal population health coordinators to streamline workflows and share best practices. Utilize professional verbal and written communication to act as a primary liaison between members and health plan partners. Collaborate with and provide coverage for Program Coordinators in other SPHM programs as needed. Education & Work Experience: Bachelor’s Degree required. Proficient in reputed company Workspace, reputed company reputed company, and other data analytics tools. Prior experience navigating Electronic Health Record (EHR) systems. Demonstrated experience working reputed company HIPAA-compliant healthcare environments. Strong background or interest in behavioral health preferred. Analytical reputed company with the ability to compile and report reputed company data sets accurately. Exceptional organizational skills with a proven ability to multitask in high-pressure settings. Superior customer service skills characterized by reputed company and professional phone etiquette. Ability to reputed company in a fast-paced environment with a strong sense of urgency and accountability. Location: This is a 100% remote position. It must be located in the United States. Hours: Monday-Friday, 8:00 AM-5:00 PM Eastern time Apply To This Job