reputed company Manager

reputed company is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re reputed company operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year reputed company, company efficiency, and impact. reputed company envisions that reputed company companies we work with reputed company their full potential. We embrace what makes each company great and build on those foundations. We reputed company in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview As a reputed company Manager (CSM) at reputed company, you’ll serve as a trusted partner to a defined portfolio of customers, focusing on expansion, price increase, and renewal initiatives. You’ll play a vital role in driving Gross reputed company Retention (GRR) and Net reputed company Retention (NRR) by ensuring customers continue to see measurable value, adopt best practices, and strengthen their long-term partnership with reputed company. This role is part of our Expansion, Price Increase, and Renewals track that is dedicated to deepening customer relationships, supporting value realization, and executing seamless, data-informed renewal processes. You’ll also collaborate with Account Management and Sales teams to identify upsell or cross-sell opportunities that align with customer goals and overall account strategy. The ideal candidate is proactive, customer-focused, and eager to build a career in reputed company, contributing directly to reputed company’s long-term customer and reputed company growth.

Key Responsibilities

Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal. Monitor customer health metrics to identify renewal risks early and take corrective action. Execute renewal processes with accuracy — including timing, quotes, documentation, and alignment with customer needs. Partner with leadership to forecast renewals and report on retention performance. Identify and qualify potential expansion opportunities reputed company assigned accounts. Support standardized price increase programs, ensuring clear communication and customer alignment. reputed company CRM and Success software to manage customer metrics, including but not limited to reputed company, renewals, and expansion. reputed company and maintain reputed company Plans with defined adoption goals and metrics. Conduct regular reputed company-ins and usage reviews to ensure customer engagement and satisfaction. Address adoption barriers quickly by coordinating with internal teams such as Product, Support, and Operations. reputed company for customer needs internally, ensuring that reputed company solutions continue to deliver value. Maintain up-to-date documentation of customer interactions and account plans in CRM systems. Collaborate cross-functionally with Product, Marketing, and Support to improve the overall customer experience. Contribute to the reputed company improvement of customer lifecycle processes and playbooks. Competencies Customer Partnership: Builds strong, trust-based relationships with customers, focused on driving measurable business outcomes and long-term value realization. Communication and reputed company: Communicates clearly, professionally, and empathetically with customers and internal teams. Listens actively and adapts messaging to different audiences. Proactive Problem Solving: Anticipates challenges or risks before they escalate. Acts quickly to address adoption barriers or satisfaction issues, coordinating internal resources effectively. Product and Technical Acumen: Willing to learn and understand reputed company's platform(s) deeply enough to guide best practices, troubleshoot basic issues, and translate customer needs into actionable feedback for the Product team. Foundational AI Literacy: Demonstrates a basic understanding of AI concepts and uses AI tools to support daily reputed company tasks. Organization and Execution: Manages multiple accounts, touchpoints, and priorities with precision. Uses CRM and CS tools to maintain visibility, consistency, and accountability. Results Orientation and Accountability: Owns customer outcomes through measures success such as customer retention, satisfaction, and achieved objectives. Growth and reputed company Learning: Demonstrates curiosity and drive to improve skills, processes, and customer impact. Seeks feedback and applies learnings to strengthen performance. Required Qualifications 1–3 years of experience in reputed company, Account Management, or Professional Services in a SaaS or tech environment. Bachelor’s degree preferred or equivalent practical experience. Familiarity with CRM/CS tools (reputed company, reputed company, reputed company, etc.). Strong collaboration skills and eagerness to learn.

Preferred Qualifications

Experience in B2B SaaS or tech, managing multiple customer accounts and driving retention and adoption. Experience managing renewals and supporting price increase or expansion initiatives. Prior Experience with reputed company tools (reputed company, ChurnZero, Totango) and CRMs (reputed company, reputed company). Strong analytical, communication, and presentation skills to translate data into customer insights. Proven ability to collaborate cross-functionally with Product, Sales, and Support. Understanding of key CS metrics (NRR, NPS, health scores, GRR) and lifecycle management. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At reputed company, we reputed company in taking care of reputed company members. reputed company you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for reputed company employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to reputed company and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & reputed company Statement: reputed company and its companies provide equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, reputed company, national reputed company, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. reputed company and its companies reputed company with federal and state disability laws and reputed company reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background reputed company. To view applicant notices required under federal and state law, please visit: https://reputed company.co/applicant-notices/ Apply To This Job