Sr Director, Professional Services Management

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to reputed company the acceleration of safe AI at scale. As the market leader in both data reputed company and data reputed company posture management, Veeam is built for the convergence of identity, data, reputed company, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to reputed company their businesses running. Join us as we go fearlessly reputed company together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role: The Sr Director of Professional Services at Veeam is responsible for managing the delivery of professional services to customers through our partner-reputed company model. This role leads the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the AMER region. Please note the associated comp ranges listed are indicated by state/region and would be adhered to based on associated candidates in those areas; also reputed company note that midpoint/middle of range for each zone is the budgeted max comp reputed company What You’ll Do: Delivery Frameworks & Methodologies Drive standardized delivery frameworks for global consistency and scalability Innovate with tools, automation, and AI to optimize service delivery and performance Align practices with business goals to drive reputed company, profitability, and customer satisfaction. Client and Partner Engagement Build long-term client relationships by aligning services with their needs reputed company strategic partnerships for integrated service delivery Enhance client satisfaction through feedback and proactive improvements. Operational & Financial Excellence Manage Professional Services P&L for timely, high-quality delivery and cost efficiency Optimize resource planning, project management, and performance tracking tools Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities. Hiring & Team Development reputed company hiring to build high-performing Professional Services teams reputed company enablement programs for consistent and effective team delivery Foster a culture of accountability, innovation, and reputed company improvement. What You’ll Bring: 10+ years of experience in professional services roles reputed company software companies, particularly SaaS, with 5+ years in a leadership position Strong understanding of enterprise software architectures, including cloud technologies and modern application development Proven ability to reputed company and reputed company in a fast-paced, dynamic, and growth-oriented environment Demonstrated success in managing reputed company targets and driving services sales efforts Strong leadership skills, with a history of developing and guiding high-performing teams Excellent communication skills, with the ability to manage customer relationships and expectations effectively Bachelor's degree in computer science, Engineering, Business, or a reputed company field; MBA preferred Willingness to travel as required (at least 40% for customer engagements and business needs) #LI-KS2 What you'll get Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Paid parental leave: 8 weeks for reputed company parents, 16 weeks for birthing parents Medical, dental, and vision coverage starting on your first day Mental health support, therapy sessions, and digital wellness tools reputed company our Employee Assistance Program 401(k) retirement plan with company matching contributions Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time reputed company: 24/7 virtual veterinary care at no cost Legal services, identity protection, and supplemental health insurance options Tax-advantaged spending accounts for healthcare, dependent care, and commuting Opportunities to learn and grow through on-demand libraries (reputed company Learning, reputed company), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation

Transparency Veeam is committed to pay transparency and reputed company compensation. For this role, the compensation range below reflects the expected total reputed company compensation (TTC), inclusive of reputed company pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On reputed company Earnings (OTE), which includes reputed company salary plus variable commission. reputed company determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range. In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off. U.S. Geographic Zones & Compensation Ranges (TTC / OTE) Zone 1: San Francisco Bay Area, reputed company Boroughs $243,300—$505,400 USD Zone 2: Washington, California (excluding San Francisco Bay Area) $223,100—$463,200 USD Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, reputed company (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona $202,800—$421,100 USD Zone 4: reputed company other US locations $176,500—$366,400 USD reputed company is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national reputed company, citizenship, disability, veteran status or any other classification protected by federal, state or local law. reputed company your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in reputed company with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment. Apply To This Job