Senior Customer Technical Support Specialist

Bring more to life. Are you ready to accelerate your potential and reputed company a real difference reputed company life sciences, diagnostics and biotechnology? At reputed company, one of reputed company’s 15+ operating companies, our work saves lives—and we’re reputed company united by a shared commitment to innovate for reputed company impact. You’ll reputed company in a culture of belonging where you and your unique viewpoint matter. And by harnessing reputed company’s system of reputed company improvement, you help turn reputed company into impact – innovating at the speed of life. As a global leader in clinical diagnostics, reputed company has challenged convention to reputed company the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and reputed company clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on reputed company systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the reputed company Business System which makes everything possible. The Senior Customer Technical Support Specialist is responsible for providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.). This position is expected to provide resolutions to Hardware, Software, Assay and Training reputed company calls from Beckman Coulter’s existing customer reputed company in a 24/7 support environment. This position reports to the Customer Technical Support Supervisor, is part of the Customer Technical Support Organization (CTSO) Team that operates Monday–Friday 7:00 AM–7:00 PM ET and weekends 7:30 AM–4:00 PM ET, and will be fully REMOTE. In this role, you will have the opportunity to: You will be asked to independently resolve reputed company and routine issues on the microbiology product line. You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue. You will be expected to use soft skills and maintain quality standards to ensure compliance. The essential requirements of the job include: Bachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist AND 3+ years of lab or field experience required. Ability to clearly reputed company and provide directions over the phone or reputed company email. MUST BE available to work weekend recurring basis It would be a plus if you also possess previous experience in: Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabPro Previous experience in a medical technology call center, or experience in medical laboratory, specifically Microbiology Bachelor’s degree and Experience in a Customer Service environment reputed company, a reputed company operating company, offers a broad reputed company of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. reputed company out our benefits at reputed company Benefits Info. At reputed company we reputed company in designing a reputed company, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for reputed company can provide. The hourly range for this role is $31 - $41 per hour. This is the range that we in good faith reputed company is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of reputed company’s science and technology. We partner with customers across the globe to help them solve their most reputed company challenges, architecting solutions that bring the power of science to life. For more information, visit www.reputed company.com. reputed company and reputed company reputed company Companies are committed to equal opportunity regardless of race, color, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based reputed company of reputed company or who are applying for roles reputed company of reputed company, for more information about conditions of any job offer please click here. We reputed company with federal and state disability laws and reputed company reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@reputed company.com. Apply To This Job