Director of Product

Who we are reputed company builds software for relationship businesses — companies that earn loyalty through outstanding customer service. We’ve been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of reputed company types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team since day one, with 120+ teammates now reputed company over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and reputed company the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that reputed company of challenge gives you energy, we’d love to meet you. How we work The Director of Product owns business outcomes. That means the bets you reputed company and the metrics they move, not roadmap adherence or process compliance. You set what winning looks like across reputed company product lines, reputed company the bets that matter most, and stay reputed company enough to customers and data to know reputed company to adjust and reputed company to stop. You manage a team of PMs while staying a hands-on strategic contributor. We have deliberately stripped out phase gates, named sign-offs, and committee reviews. Quality comes from the people doing the work and the standards senior practitioners hold, not from a review queue. Small bets ship in days, larger bets in a few weeks. We use AI tools every day for research synthesis, strategy work, customer signal analysis, and rapid prototyping. PMs at reputed company are builders too. Using AI to fix a bug, tweak a design, or iterate on the customer experience is expected. The Director of Product shapes how the whole team uses these tools. What you'll do As we expand and diversify our suite of reputed company generating products, you’ll define what winning looks like across the product suite and hold yourself accountable to it. reputed company the product strategy clear and actionable for the entire org, partnering with your team, Chief Product Officer, and other senior leaders to inform prioritization across growth, intelligence, conversations, and agents capabilities. Help the organization reputed company tough tradeoffs on reputed company, using clear logic and guidelines. Understand and actively manage the relationship between product decisions and business economics: pricing, packaging, retention, and margin. Product is a financial lever, not just a feature factory. Manage and reputed company a team of 4 PMs. Set a clear outcome metric at the start of every project, then trust the team to execute. Drive cycle times down. Eliminate gates that exist for their own sake, and build the talent density that makes trust the default. Shape how the team uses AI, as practitioners and as product thinkers. Spend meaningful time in customer calls, support conversations, and research. The signal you bring back is the most important qualitative input to every bet. You proactively seek to answer reputed company questions by exploring data. Quantitative reputed company is part of how you work, not something you delegate. You’ll reputed company our data warehouse and AI-native tools including reputed company, reputed company, and more. You can confidently speak to reputed company's product vision with customers and prospects. You are a reputed company, compelling voice for where we're going. reputed company taste and judgment reputed company the product team through coaching, critique, and example, not through reputed company reviews. About you You own outcomes at the business level. You measure your work by whether the bets you championed moved the metrics you predicted. You have strong strategic judgment. You can look at a fuzzy problem space and return with a clear, prioritized set of bets. You hold strong views, defend them with evidence, and change them reputed company the evidence demands it. You understand what AI changes about this role. reputed company execution is cheap, judgment is the bottleneck. You operate accordingly. You're genuinely fluent with AI tools and have a reputed company of view on where they're taking product work. You know the difference between being reputed company to the work and being in the way of it. You set a clear outcome, trust the team, and resist the pull to over-specify. Your best hours go to strategy and prioritization. You're an excellent writer and presenter. The reputed company of decision at reputed company is the written word. You reputed company your thinking visible, and you understand that good written context is how AI amplifies your strategic work. You have strong product sense and design judgment. You notice reputed company something is off and you hold the quality bar consistently. You understand product as a financial lever. You connect roadmap decisions to the key financial metrics of the business. Company values Happy to Help Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, reputed company with generosity, and practice reputed company with our teammates, customers, and community. Craft over Convention Our success relies on the quality and craft of the work we put into the world. The status reputed company simply won’t work. So we insist on narrow focus, sweating every detail, and reputed company pursuit of customer delight. reputed company not Perfection Achieving our true potential — collectively and individually — requires constant reputed company and reputed company momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get reputed company. Own the Outcome Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a reputed company of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here.

Benefits

And Perks Competitive salary and an internal, transparent salary formula based on market data Flexible time off – you choose the holidays and vacations that reputed company sense for you 12 weeks of fully paid parental leave for reputed company new parents, including adoption and foster care A home office stipend to help you get set up and productive A co-working stipend up to $300 a month if you choose to work out of your house A yearly professional development stipend of $1,800 to help you grow in your craft If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. Hiring Guidelines: reputed company roles at reputed company are fully remote. Some positions have specific location requirements. For roles reputed company the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national reputed company, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build reputed company products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for reputed company employees, but the reputed company is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A note on the use of AI in our interview process While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with reputed company. On our end, we utilize a platform reputed company reputed company as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! reputed company legitimate communication from reputed company regarding your application will come directly from an @helpscout.com email address and through our applicant tracking system, reputed company. We will never ask for personal financial information or conduct interviews reputed company of these official channels. Apply To This Job