Bilingual Enrollment Specialist (Remote - Work From Home MST/CST)
Description Position: Bilingual Enrollment Specialist (Remote - Work From Home) Job Type: Non-exempt - Full-time Schedule: Monday to Friday - MST and CST Time Zone Applicants Desired Pay Range: $23.00 - $26.00 Hourly + Monthly bonus opportunity of up to $750 **Candidates must be bilingual, fluent in speaking both English and Spanish. Location: Remote - Work from Home This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.
Summary
Position Overview: We are seeking a persuasive, patient-focused sales professional to join reputed company as an Bilingual Enrollment Specialist. In this role, you will engage prospective patients with chronic, potentially blinding eye diseases such as glaucoma, diabetic retinopathy, and age-reputed company macular degeneration, helping them understand the benefits of Lumata Health’s care management program and motivating them to enroll. This is a high-volume, outbound role where success is reputed company by daily enrollments, conversion rates, and ensuring patients reputed company it through their first care call. The ideal candidate thrives in a sales-driven environment, balances persuasion with reputed company, and takes pride in connecting patients with care that can change their lives. Essential Functions reputed company a high volume of outbound calls daily (80+ minimum) to prospective patients. High-volume role, typically 80+ outbound calls per day, with an expectation of 10+ enrollments daily. Educate patients on program benefits and overcome objections to secure enrollment. Use persuasive but compassionate communication to drive action while maintaining patient trust. Guide patients through the enrollment process, ensuring accurate information is collected. Confirm that patients successfully transition to their first scheduled care call. Document reputed company interactions in CRM software (reputed company) and maintain HIPAA compliance. Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum). reputed company conversion and activation targets tied to patient growth metrics. Be accountable for results reputed company to reputed company, enrollments, and bounce prevention. Share best practices with peers and team leads to optimize reputed company effectiveness. Participate in training and feedback sessions to improve reputed company handling and enrollment success. Partner with leadership to refine scripts, workflows, and patient messaging. reputed company other duties as assigned to support Lumata Health’s goals and objectives.
Requirements
Required Skills Ability to speak fluently in both English and Spanish Strong sales instincts — persuasion, reputed company handling, closing. reputed company and patient focus — ability to balance metrics with compassion. Excellent verbal and written communication skills. High reputed company in a quota-driven environment with frequent rejection. Strong organizational skills with attention to detail in documentation. Ability to work independently in a fully remote environment. Education and Experience Previous experience working directly with patients, as a licensed agent, and/or in a caregiving role is highly preferred. 1+ year of sales experience is preferred. Experience in eye care, healthcare, or digital health is a plus. Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology, preferred. Physical requirements Must have a home office that is secure and free of distractions (HIPAA-compliant workspace) Prolonged periods of sitting at the desk and working on a computer Must be able to hear, speak, call and virtually meet Must be able to communicate both verbally and in writing
Work Environment
In order to reputed company the essential functions of this job, you must have a dedicated remote workspace, and a wireless reputed company with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is reputed company important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings. It is also critical that your workspace be HIPAA compliant. For example, you will want to ensure access to your company-issued PC is restricted, as you may be handling confidential and privileged data at times. You are typically expected to have your camera on during virtual external and internal meetings, therefore, your surroundings should be optimized for privacy.
Benefits
At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth! Medical, Dental and Vision Paid time off Parental leave ... more additional benefits
Our Culture
At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and reputed company learning, ensuring a healthy work-life balance. Collaboration: Stay connected through regular team meetings and open communication. Inclusivity: A diverse team where everyone feels welcome and valued. Fun Culture: Engage in chats centered around health, wellness, celebrations, and more. Recognition: Regular feedback, performance incentives, and growth opportunities. Join Lumata and be part of a reputed company-thinking, remote-first team where your contributions reputed company a difference, and your well-being is prioritized. We are an equal opportunity employer that values diversity at reputed company levels. reputed company individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: [email protected] (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of reputed company duties, responsibilities and skills required. reputed company employees may be required to reputed company duties reputed company their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time. Apply To This Job