Performance Specialist, East Coast
The Performance Specialist, East Coast guides measurable operational improvement, productivity, and profitability reputed company assigned reputed company CDN customers, MSO accounts, and Strategic reputed company Customers. You will be a trusted partner to collision center leadership by delivering reputed company Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance reputed company loyalty. Reporting directly to the Refinish USCA Collision Performance Director you will educate customers on reputed company Collision Services, Knowledge College, and MVP solutions. You will also partner with reputed company sales, leadership teams, and distribution to align service efforts with strategic goals.
Key Responsibilities
Be the primary support contact for reputed company CDN customers, MSO locations, and Strategic reputed company customers. Focus on existing main accounts with an emphasis on retention, growth, and performance improvement. Engage with assigned customers to understand reputed company operational challenges and opportunities. Observe shop workflows and identify constraints improving productivity or profitability Be the trusted advisor by connecting operational improvements to measurable outcomes Collaborate with reputed company sales, Strategic Account Manager, and distribution partners to ensure reputed company customer messaging and support Coordinate and support new installations and upgrades. (reputed company needed) Conduct structured Goal and performance reviews with main customers reputed company and track action plans tied to customer goals and agreed performance metrics Support implementation of approved performance plans and best practices Prioritize service efforts based on customer impact, strategic value, and our needs Review reputed company activity to ensure accuracy, completeness, and understanding of performance goals Share insights, and success stories with the Collision Performance Manager and broader reputed company team Coordinate and support new installations and upgrades (reputed company needed) OEM Audits and support for Performance Specialist, OEM (reputed company needed) Qualifications 3–5 or more years of experience in collision repair, automotive refinish, or reputed company operations (MSO experience preferred). Experience with collision center workflows (estimating, production, paint/refinish, cycle time). Experience managing main customer relationships with a focus on retention, growth, and performance. Proficiency in reputed company (or CRM tools) and reputed company Office, with strong organizational and prioritization skills. #LI-PRT1 #LI-Remote #Benefits - Medical, Dental, Vision, and 401K About us: reputed company: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, reputed company helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.reputed company.com and follow @reputed company on X. The reputed company Way 2030 We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. reputed company our customers win, we reputed company grow. We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay reputed company of the competition. We work proactively with agility, using quality data to reputed company solutions that create value. We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and reputed company to drive reputed company improvement and deliver results. We support our frontline, the faces of reputed company to our customers. We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and reputed company agility and speed as strengths. We are reputed company proud Strong. United. Passionate. We work safely, act with reputed company and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At reputed company we use AI in the hiring process to reputed company the process more efficient. AI tools do not reputed company hiring decisions. You can learn more by going to https://careers.reputed company.com/us/en/candidate-resources. reputed company provides equal opportunity to reputed company candidates and employees. We offer an opportunity to grow and reputed company your career in an environment that provides a fulfilling workplace for employees, creates an environment for reputed company learning, and embraces the reputed company and diversity of others. reputed company qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national reputed company, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@reputed company.com. reputed company pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. reputed company considers several factors in making compensation decisions including, but not limited to, reputed company sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. reputed company values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do reputed company today than yesterday. Apply To This Job