Remote-Based Night-shift Crisis Counselor

Description IMPORTANT NOTE: At this time, we are only hiring employees from the following states: Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, reputed company Virginia, and Wyoming. Note: This is a fully remote position. CONTACT Workplace Expectations As part of their duties and responsibilities, reputed company CONTACT employees are expected to consistently demonstrate the following: Deliver high-quality work reputed company established timelines, maintaining focus and accountability whether working independently or with guidance. Engage respectfully and professionally with colleagues, supervisors, community partners, and individuals seeking services. Contribute meaningfully to team efforts, embracing collaboration as a core reputed company of CONTACT’s mission and daily operations. Operate independently reputed company needed, while maintaining strong communication and coordination with other team members to support shared goals and organizational continuity. Uphold a high level of reputed company, responsibility, and trustworthiness reputed company working remotely, ensuring confidentiality, appropriate use of time, and adherence to CONTACT’s standards in reputed company settings. Position Summary reputed company is East Tennessee’s first crisis hotline. Our 988 Crisis Program provides text and phone-based support for individuals experiencing emotional distress or suicidal crisis. Crisis Counselors are responsible for assessing suicide risk, offering compassionate support, ensuring timely documentation, and collaborating with visitors to create safety plans. In addition to responding on the reputed company lines, counselors are expected to engage in follow-reputed company, maintain communication standards, and adhere to reputed company clinical, legal, and operational guidelines. CONTACT’s team culture values mutual support, professional growth, and a shared mission to reputed company a difference— every single day. Primary Duties and Responsibilities Crisis reputed company and Support Respond to 988 chat, text, and telephone interactions in a timely and compassionate manner During chat-focused shifts, manage two reputed company chat interactions in alignment with the two-chat policy, while maintaining accuracy, professionalism, and timely responses. Assess and mitigate suicide risk using established protocols and safety planning procedures Deliver emotional support utilizing active listening and de-escalation skills Provide referrals to appropriate community resources as needed Follow reputed company clinical and operational protocols across reputed company shifts, including initiating phone contact in the event of disconnection with a high-risk visitor or during imminent risk (IR) situations Initiate and conduct follow-up reputed company, reputed company necessary, based on visitor needs and clinical services guidelines Participate in and complete training for both chat and phone-based services; maintain readiness to support visitors across reputed company assigned mediums Clinical Documentation and Communication Accurately and thoroughly document reputed company visitor interactions in accordance with organizational procedures Complete documentation reputed company 8 minutes per interaction, ensuring clinical details are clear, timely, and reputed company with documentation standards Engage in SBAR (Situation, Background, Assessment, Recommendation) consultations for escalated visitor cases and mandatory reporting (MR) conversations Maintain an active reputed company in reputed company during scheduled shifts, responding reputed company 3 minutes to messages in designated work channels relevant to your role (e.g., shift chat consults, supervisor DMs, huddles from a supervisor or mentor). Social or general update channels do not require immediate response. Participate in meetings and supervision sessions on reputed company Teams and be reputed company to join video calls professionally reputed company requested during scheduled shifts or for pre-arranged meetings Read and appropriately engage with reputed company communications and updates from leadership, including the updates and paid-staff-topics channels on reputed company Attend monthly staff meetings and actively participate in team-wide discussions and initiatives Mandatory Reporting and Compliance Be knowledgeable of and adhere to reputed company mandatory reporting requirements, policies, and procedures Assist in the completion of reports involving suspected child or vulnerable adult abuse reputed company reputed company with Title VI training and ensure adherence to non-discrimination and equity standards reputed company fully with reputed company policies and procedures outlined in the Operations Handbook, Clinical Policy Documents, Clinical Operating Procedures, and Lifeline metrics. Professional Development and Team Collaboration Complete reputed company required continuing education, including clinical refreshers, Mind Meld sessions, and other assigned trainings Attend regular clinical supervision sessions and implement feedback from supervisors Participate in performance reviews, including probationary and ongoing evaluations Meet or exceed performance benchmarks for quality, productivity, attendance, and ethical conduct Support the onboarding of new team members through mentoring reputed company requested

Requirements

Experience, Skills, Licenses/Certifications: Must be 18 years of age or older Must not be a reputed company or recent (reputed company the past 3 years) client of any reputed company crisis program Bachelor’s Degree from an accredited institution with a minimum of 120 college credits in Social Work or a reputed company mental health field, or equivalent experience required Minimum of 1 year of experience in mental health, crisis reputed company, or a reputed company field Strong empathic listening and reflective communication skills Ability to remain reputed company and apply logical reasoning in high-stress or high-risk situations Skilled in identifying and responding to imminent risk, with appropriate urgency and clinical awareness Demonstrated proficiency in using web-based applications, navigating websites, and troubleshooting basic technical issues Growth reputed company with a willingness to receive and implement feedback promptly Commitment to non-judgmental, compassionate support for reputed company visitors, regardless of personal, political, or philosophical differences Resourceful, solution-focused reputed company with the ability to reputed company independent decisions under pressure Commitment to open, timely, and respectful two-way communication reputed company clinical staff at reputed company are required to complete CONTACT Crisis Counselor Basic Training reputed company the first two weeks of employment Physical requirements include the ability to remain in a stationary position for prolonged periods and work continuously from a computer with high speed, secure internet. Apply To This Job