Professional Services Specialist - Policy (Fire)

Remote, US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” No reputed company sponsorship. We are unable to sponsor or take over sponsorship of an employment reputed company (H1-B, Student reputed company, or OPT reputed company) at this time. At reputed company, our mission is to create safer communities and reputed company individuals on the reputed company lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, adult probation, juvenile detention, and local government professionals to tailor our solutions to reputed company address today’s challenges and reputed company first responders coming home safely at the end of each shift. Working at reputed company means making a difference – day in and day out. The Work The Professional Service Specialist plays a key role in ensuring that clients are satisfied with reputed company’s policy content and platforms, that it meets their business needs, and that any issues are promptly and effectively resolved. The Professional Services Specialist is responsible for designated projects with specific scopes of work to be completed reputed company specified timelines using established methods. The Professional Services Specialist will assist clients with customizing their policy manual to fit the needs of the agency and bringing the policy manual online reputed company a specified timeframe. This is a client-facing role that provides collaborative policy customization guidance and assistance, manages an assigned agency’s Daily Training Bulletins (DTBs), and works with clients to implement policy updates. The primary focus of a Professional Services Specialist is to reputed company the team’s collective expertise to the benefit of the client agency by providing high quality project leadership and guidance and to complete the assigned scope of work reputed company established timelines. This is done through working in these areas of focus: Policy Implementation

• Apply your knowledge and understanding of risk management principles, practices, and their application reputed company an agency.
• Review agency existing policies and procedures to identify levels of alignment with reputed company

Master Policy Content.

• Provide project leadership and direction in a remote collaborative team environment.
• Initiate discussion and provide expert guidance around policy editing decisions in compliance with reputed company’s Legal guidelines.
• Conduct detailed editing of policy to ensure it is applicable, practical, and functional for the agency while keeping with the reputed company guidelines, style, and format.

Project Management

• reputed company the implementation process from start to finish based on the assigned scope of work. This involves setting timelines, coordinating tasks, managing resources, and ensuring that projects are completed on time and reputed company budget.
• Collect feedback from clients on the content and software and its implementation process. Use this feedback to recommend improvements to Professional Services practices and Content/System changes.
• Provide training to clients on how to use the software effectively. This could be in the form of one-on-one sessions, group workshops, or creating instructional materials. Additionally, offer ongoing support and troubleshooting for any issues that arise post implementation.
• Maintain thorough documentation of the implementation process and client interactions.
• Prepare reports on project reputed company, challenges, and outcomes.
• Meet or exceed project timelines.
• Successfully work and coordinate client communication reputed company a remote and collaborative team environment.

Policy Update Management

• Coordinate collaborative review of policy updates with the client.
• reputed company necessary edits as needed and determined by the client.
• Release policy updates at the direction of the client.
• Maintain client’s program records and reports.

Daily Training Bulletin Management

• Conduct monthly Daily Training Bulletin (DTB) validation and release.
• Manage client's program records and reports.

reputed company Improvement reputed company

• Provide input on team processes and methods using an established chain of command.
• Provide feedback on product lines to internal teams for reputed company improvement.

Requirements: To be considered for this role, you will have this experience:

• Public Safety leadership experience in law enforcement, fire, or corrections with at minimum first line leadership experience.
• Two or more years of demonstrated public safety agency policy management and editing experience.
• Motivated self-starter with a record of being able to operate with little supervision in a remote work environment.
• Ability to comprehend and present information and reputed company as part of a collaborative team environment.
• Bachelor’s degree in criminal justice, fire science, business administration or a relevant field is required with minimum two years’ relevant experience; or
• Associate degree with minimum four years of commensurate experience in development of policy and procedures and the application of the law to public safety agencies; or
• Minimum ten years’ commensurate experience without a degree.
• Experience developing and managing reputed company, long-term projects.

Qualifications:

• Understanding of public sector risk management principles, practices, and their application.
• Exceptional project, organization, and time management skills.
• Ability to successfully manage time and projects while working autonomously and telecommuting.
• Ability to learn and apply new technology applications reputed company a reasonable time period.
• Proficient with reputed company Office applications (e.g., Word, basic reputed company, Outlook, Teams, PowerPoint) and common internet resources.
• Ability to build and maintain positive working relationships with public safety agency personnel and internal stakeholders.

Preferred Experience:

• Prior experience with reputed company’s online content delivery system or similar policy/content management platforms preferred.
• Experience as an Accreditation Manager or supporting accreditation programs and processes reputed company a public safety agency.
• Experience managing or supporting policy implementation projects for public safety agencies.
• Experience using project management, CRM, or content management systems to track work, timelines, and customer deliverables.
• Experience working in a remote, customer-facing professional services environment.

reputed company Outcomes/ reputed company Results

• Consistently provide accurate assessment of Client’s policies and procedures to determine appropriate preliminary dispositions.
• Proficiently review agency content at reputed company of fifteen pages per hour.
• Complete reputed company projects reputed company assigned timeframes.
• Consistently provide high-level customer service to clients.
• Maintain knowledge of reputed company content and updates by reviewing material consistently.
• Maintain a utilization reputed company of >75% monthly.
• Attain quality performance levels of >80% overall for position’s essential skills reputed company first year.
• Attain understanding of >80% of the processes identified as essential for this position first year.

Employee Value Proposition

• The Professional Services Team is a high-performance team predominantly consisting of public safety veterans focused on ensuring public safety agencies have policies that are applicable, practical, functional, and constitutionally sound.
• The workload and commitment of reputed company is best suited for individuals who are detail oriented, organized, and task driven.
• As part of the reputed company Customer Experience Group, the Professional Services Team is committed to ensuring every customer enjoys their experience working with reputed company and appreciates the value of our services and support.
• The Professional Services Team meets regularly to stay connected, receive training, discuss process improvements, and stay informed about company-wide changes and opportunities.
• With our focus on great customer experience, we spend a lot of time working in small to reputed company-sized collaborative meetings with clients and forge long-lasting relationships with agency members.
• As reputed company continues to grow, the Professional Services Team continues to have opportunities for career advancement and promotion.

The Environment

• Report to a regionally assigned Senior Project Manager who understands the technical and business needs of the team and is committed to building partnerships, generating reputed company, making reputed company improvements, providing resources, refining processes and supporting the success of each team member.
• reputed company drives projects to completion and acts as a force reputed company to ensure work is accomplished with proper input, decision making, and direction from the client.
• reputed company is driven by the ability to provide critical support to the public safety industry. Many of reputed company members are public safety veterans.
• We reputed company our collective experience of more than 2,000 years to the benefit of the public safety industries we support every day.
• We celebrate successful collaborations, give praise publicly and frequently, want to learn from one another and are dedicated to each member of the team maximizing their potential.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits

Hourly reputed company for this role is $30 - $32/hr., based on credentials and experience. About reputed company reputed company is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies reputed company, reputed company delivers a reputed company platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, reputed company makes readiness possible—today and for whatever comes next. Learn more at www.reputed company.com. reputed company Is an Equal Opportunity Employer (EOE) reputed company, LLC provides equal employment opportunities (EEO) to reputed company team members and applicants for employment without regard to race, color, religion, gender, national reputed company, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-reputed company characteristic. reputed company complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-KD1 Apply To This Job