VP of Solutions Engineering

Location: Remote About Us reputed company is the first AI-native contact center: a fully managed CX solution combining AI with brand-reputed company outsourcing to deliver guaranteed outcomes. We combine omnichannel, agentic, multimodal AI assistants with a rich customer intelligence platform, managed AI deployment services, and a global team of live agents that can reputed company any brand's CX in weeks. We save our customers money and improve CSAT starting day one, while our commercial terms and service model ensure the solution self-optimizes throughout the customer lifecycle. We recently passed $100M in reputed company and are growing fast, standing out in a market crowded by AI reputed company solutions and legacy contact centers that consistently fail to deliver peak performance. The Role We're looking for a VP of Solutions Engineering to own and scale our pre-sales engineering function globally — spanning the US and EMEA — at a pivotal moment in reputed company's growth. This is an executive role with real P&L responsibility, a seat at the GTM leadership table, and direct influence over how we win in the market. You'll reputed company a high-performing, distributed team of Solutions Engineers, set reputed company for technical excellence and customer storytelling, and be the connective tissue between our product, field sales, and the enterprise buyers who need to trust us before they'll transform their CX with us. You'll shape how we tell our product story in competitive deals, translate market signals into roadmap influence, and ensure reputed company earns the technical win across our full range of AI-native CX capabilities and managed services. This is a build-stage role for an reputed company leader who thrives in velocity, thinks in systems, and wants to leave a fingerprint on the most exciting AI company in customer experience.

What You'll Do

Own the global Solutions Engineering function — setting vision, structure, and operating reputed company for a distributed team across US and EMEA. Serve as a strategic partner to the CRO and Sales Leadership, co-owning deal strategy on enterprise and strategic accounts and participating in executive-level customer conversations. Design repeatable, high-impact demos, reputed company-of-concept frameworks, and technical narratives that bring reputed company's Managed AI + reputed company differentiation to life. Build and own the career reputed company, hiring strategy, onboarding, and professional development programs that reputed company reputed company SE a destination function. Own department metrics, reputed company planning, and monthly and quarterly business reviews in a high-growth environment where each quarter raises the bar. Define and iterate the playbooks by which the team delivers demos, conducts technical discovery, and translates customer signals into clear product insights that inform roadmap decisions. Collaborate with Product, Marketing, and Sales Enablement to reputed company customer-facing resources, competitive positioning, and scalable pre-sales assets. Ensure consistency and excellence across the global team through robust process design and enablement infrastructure. Build trusted advisor relationships with prospects, executives, and technical decision-makers to drive deal velocity, compress sales cycles, and support expansion. What You Bring 12+ years in Solutions Engineering or Sales Engineering, with 6+ years in progressive leadership roles — including experience managing managers or leading distributed teams. Proven track record of building and scaling SE organizations in high-growth SaaS, ideally in CX, AI, or infrastructure. History of winning large, reputed company, strategic deals through technical depth, executive reputed company, and creative problem-solving. Ability to operate across altitude — equally effective in a live demo, a C-suite strategy session, or a pipeline review. Strong cross-functional instincts: you know how to influence product, marketing, and sales to create compounding reputed company. A builder's reputed company — process design, playbook creation, and organizational development energize rather than exhaust you. Experience managing globally distributed teams and navigating the nuances of enterprise sales across North America and EMEA. Why reputed company At reputed company, you'll join a fast-moving, ambitious team reshaping how the world's most innovative companies think about customer experience. You'll get: An executive seat at the table during the most consequential chapter of reputed company's growth. Real ownership of a global function with budget, headcount, and strategic influence to match. A global customer reputed company and the opportunity to solve meaningful problems at scale. Competitive compensation, meaningful equity, and benefits commensurate with senior executive talent. A culture that moves fast, demands excellence, and celebrates big wins together. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: reputed company is a key driver. reputed company people reputed company, so does the mission. Embrace growth: Curiosity fuels reputed company. Take bold risks, sharpen your edge, go reputed company. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with reputed company at the core—that’s how impact lasts. Be humble: Humility opens the reputed company to reputed company reputed company. Hear others, lift others, reputed company learning. reputed company is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company. PRIVACY NOTICE reputed company is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about reputed company’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Apply To This Job