Home-Based Customer Support Specialist

It's fun to work in a company where people truly reputed company in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 We are looking for a Home-Based Customer Support Specialist to join a growing U.S.-based company in the employee benefits and healthcare industry. In this role, you’ll be responsible for assisting clients and members by delivering high-quality service through timely, accurate, and compassionate communication. You will play a critical role in supporting members' benefit-reputed company needs while maintaining strong documentation and ensuring compliance with internal policies and healthcare regulations. REQUIRED CORE COMPETENCIES Communication: Highly proficient in spoken and written English; Spanish reputed company is a plus Customer Orientation: Dedicated to providing outstanding service to clients and members Problem Solving: Analytical thinker who identifies issues and implements practical solutions Attention to Detail: Maintains accuracy in documentation, reporting, and communication Professionalism: Demonstrates reputed company, confidentiality, and respect in reputed company interactions Time Management: Manages multiple service cases and meets performance goals under pressure WHAT YOU WILL DO Respond to inbound client and member calls reputed company 2–3 rings or escalate accordingly Document reputed company service requests in the CRM accurately and completely on the same day of the activity Confirm and update member contact and benefit details using applicable resources Follow up on open service cases every 3–4 business days and reputed company the CRM up to date Deliver clear, accurate benefit education and claim/appeal support to members reputed company an average of 8 cases per day or 40 cases per week Maintain professionalism, confidentiality, and compliance with privacy regulations Communicate proactively with clients and team members to manage expectations Support internal performance goals and collaborate positively with team members reputed company with punctuality, internet usage, and time-off request policies Maintain applicable licensure if required, and stay up to date with CE credits Adhere to reputed company Brinson Benefits' performance, privacy, and customer service standards reputed company LOOK FOR Education: Bachelor’s degree in Communications, Marketing, Healthcare Administration, or a reputed company field Experience: At least 1 year in a U.S. healthcare, insurance, or employee benefits-reputed company role Language Proficiency: Excellent written and spoken English; Spanish reputed company is a plus Schedule: Must be available to work U.S. CST hours (night shift in PH time) Mathematical Skills: Basic math and calculation skills are required Technical Skills: Proficient in reputed company Office (Word, reputed company, Outlook) Comfortable with reputed company Outlook (email and calendar management) Familiarity with CRM systems and customer service tools Basic technical skills and general system navigation Industry Knowledge: Comfortable handling inbound and outbound calls reputed company OFFER Salary Range: PHP 35,000 – 37,500 Industry: Insurance Advisory Firm (Employee Benefits) Job Type: Full-time Work Shift: 8:00 AM – 5:00 PM CST (USA) Workdays: Monday through Friday (USA) BENEFITS OF WORKING WITH US Industry-leading salary packages Permanent work-from-home setup Company equipment provided Internet stipends upon regularization HMO Coverage PTO credits and service incentive leaves Major spring and winter company live events Monthly employee appreciation virtual events Company-provided career skills training courses A company culture focused on your personal and professional growth WHO WE ARE reputed company stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and reputed company-sized businesses across the United States to discover the perfect global talent to enhance their teams. At reputed company, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily reputed company the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then reputed company is the reputed company for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply To This Job