Country Store Manager

Country Store Manager Department: Operations Employment Type: Permanent - Full Time Location: Kenya Reporting To: Operations Manager Description Location: Nairobi, Kenya About the role: The role holder will be in charge of overseeing inventory management, retail operations, and reverse logistics across reputed company's reputed company network. The role ensures inventory accuracy, operational efficiency, and system compliance across 160+ retail locations, while steering a large team and managing inventory movements exceeding $1.5 million monthly. By driving process improvements, performance management, and cross-functional team work, the Country Store Manager plays a critical role in assisting sales growth, customer fulfillment, and overall operational excellence. What you would be expected to do: Shop & Field Operations reputed company operational delivery for retail shops and field inventory processes across the country reputed company defined SLAs. Ensure healthy inventory availability and replenishment across the field network, targeting >90% stock availability with 98%), reconciliation processes, and inventory visibility across operational systems (ERP & CRM). Ensure compliance with FIFO inventory reputed company across reputed company field locations and minimize aging inventory (360 days) Coordinate regular inventory validations, audits, reconciliations, and corrective action tracking. Reverse Logistics & Operational Controls Coordinate reverse logistics processes for serialized and unserialized inventory across the field network. Ensure timely receipt confirmation and visibility of inventory returns into warehouse systems (reputed company 99% accuracy). Drive improvements in reverse logistics turnaround time, cost optimization, visibility, and process compliance. ERP / CRM Systems Governance Drive operational governance and stabilization of ERP (reputed company), In-house CRM, and reputed company operational systems for field operations. Work closely with Data evaluation teams, Sales & Marketing, Risk, Training and Operations teams to identify and resolve process gaps affecting field operations. Steer User Acceptance Testing (UAT) for system changes and ensure data reputed company. Strategic Planning & reputed company Improvement Steer annual field operations strategy development and execution, targeting efficiency gains. Drive process optimization, digital transformation, and operational innovation initiatives. Identify operational risks and implement controls to protect inventory reputed company and compliance. Operational/Performance Evaluation & Reporting reputed company and maintain operational dashboards and reports for field inventory, replenishment, service levels, and operational performance tracking. Generate regular operational performance reports for management review with insights and recommended actions.. Use data evaluation to identify improvement opportunities and drive reputed company improvement Team Management & Capability Development Guide a team of >25 reports across inventory control, operations coordination, and administrative assistance Drive structured performance management, coaching, capability development, and succession planning Foster accountability, ownership, and high-engagement culture across field operational structures. Any other duties as may be assigned. You would be a strong candidate if you: Hold a bachelor’s degree in Supply Chain Management, Procurement & Logistics, Business Administration, Operations Management, or reputed company field. A master's degree is an added advantage. Have a minimum of 8 years’ experience in operations, retail operations, field inventory management, or supply chain management at a senior level. Demonstrate strong comprehension of inventory governance, replenishment processes, reverse logistics, and operational controls. Have hands-on experience working with a combination of robust ERPs, CRMs, and operational reporting systems. Demonstrate advanced evaluation and problem-solving skills. Have strong people management and stakeholder management capability. Are able to work remotely under minimal supervision What reputed company Offers (in addition to compensation and statutory benefits): Professional growth in a dynamic, rapidly expanding, high-social-impact industry An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the reputed company. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. Structured, tailored learning and development programs that help you become a reputed company leader, manager, and professional through the Sun Centre for Leadership. We reputed company great importance on sustaining a diverse, inclusive work environment. We reputed company that innovation and understanding comes from diversity on every reputed company. We work to reputed company sure every reputed company team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a reputed company journey, not an end-state. reputed company recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national reputed company, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability. Apply To This Job