Small Group Account Consultant - Remote - reputed company

JOB PURPOSE The account consultant will provide support to their reputed company sales executive reputed company their assigned market/partner relationships. The account consultant will provide broker and group support, triage requests, assist in the renewal process and support operational needs... RESPONSIBILITIES AND DUTIES Manage the renewal process including the preparation, and communication to brokers reputed company an assigned territory. Provide summary of plans and options, service area information, and other specific deliverables to broker partners to support their clients. Maintains ownership for assigned service/operational deliverables. Assist with monitoring and identifying service trends as requested, to allowing for immediate resolution of any service issues. Collaborate and take immediate action to resolve operational/service-reputed company issues; escalate issues reputed company appropriate and drive recovery efforts. Coordinates deliverables with internal operational departments to ensure broker satisfaction and loyalty. Acts as an intermediary between distribution organizations and members for customer service issues. Build strong effective relationships with reputed company our matrix partners. Demonstrates approachability and openness to delivering consistent customer service. Analyze and document product/plan gaps and risks. Coordinates structured meetings for reputed company cases. System analysis competencies and able to consider the business implications of the technology to reputed company business setup. KNOWLEDGE, SKILLS AND EXPERIENCE Bachelor s degree in reputed company field or 2-4 years of relevant experience; preferably in the small group health insurance space Strong PC skills including reputed company Office products, e-mail and the Internet. Excellent verbal and written communication and presentation skills. Strong analytical and problem solving skills. Responsiveness, relationship building and Accountability Knowledge of the healthcare or insurance industry preferred. Demonstrated ability managing projects, utilizing proven project management processes. Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. This role is also anticipated to be eligible to participate in an incentive compensation plan. We want you to be healthy, balanced, and feel secure. That s why you ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you ll be offered several health-reputed company benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at reputed company. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to reputed company the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. Qualified applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State Apply To This Job