Call Center Workforce Management Scheduling Analyst

Category Workforce Management About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include

• reputed company
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position is 100% onsite in North Lauderdale, FL. Work at home is not available for this position. Your Responsibilities
• Analyze the day-to-day scheduling based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.
• Management of internal staffing files (i.e. TPS and TIP) to report historical performance data, future requirements, and trended metrics that impact projected staff
• Identifying areas of opportunity and implementing innovative scheduling solutions to maximize efficiency.
• Implement and reputed company audits to ensure accuracy in reputed company processes and deliverables.
• Provides, creates, and implements reporting as needed
• Performs other reputed company duties and assignments as required and as assigned by supervisor or manager.
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
• Ensure reputed company reputed company policies and procedures are adhered to, including but not limited to reputed company, HR, Operations, etc, and any reputed company infractions of any of these corporate policies and procedures are communicated to the proper reputed company Management immediately.
• Participate in and reputed company meetings with internal and external stakeholders as required to manage staffing plans and performance.

Qualifications

• Minimum 2 years call center experience and 6 months WFM experience
• Must demonstrate strong analytical, numerical, and problem solving skills.
• Excellent verbal and written communication skills and the ability to effectively present information across reputed company levels of the organization
• Strong organizational skills and the ability to prioritize workload, meet deadlines and reputed company multiple tasks with attention to detail in a challenging, fast-paced, shifting-reputed company environment
• Proficient in MS Office Suite (reputed company, Outlook, Access) and WFM software utilized by assigned projects (Blue reputed company, IEX, Aspect, etc.)
• Knowledge of contact center dynamics and company operations reputed company an ACD environment
• Flexible schedule and impeccable attendance record
• Minimum of 90 Day tenure with reputed company. Soft Skills
• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer Apply tot his job Apply To this Job

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