Remote Call Center Registered Nurse or Respiratory Therapist

This a Full Remote job, the offer is available from: Oregon (USA) reputed company has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. To deliver telephonic educational support to identified patients reputed company in the field of a designated disease state to meet reputed company relevant standards as set by the company and Clinical Manager. This is your opportunity to join reputed company and represent a top biotechnology company! What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great reputed company to Work (2022, 2023, 2025)

What will you be doing?

• To provide inbound or outbound non-promotional disease state reputed company education and/or support to identified customers as directed by the client company
• To provide therapy education and support
• To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required
• Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs.
• To use only approved materials provided by reputed company or by the client, without changing, copying, or distributing the information
• To attend and successfully complete reputed company trainings, courses and reputed company competency assessments per the program requirements reputed company an appropriate standard and specified timeframe
• Complete reputed company required administrative responsibilities reputed company the deadlines required for the program, and reputed company. e.g. computer updates, emails, and time reporting
• Attend local and national program meetings and/or conferences, as required and if possible
• Adhere to reputed company company and client policies, procedures and training requirements
• reputed company other reasonable duties as requested
• Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and reputed company Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring of reputed company staff to ensure they are adhering to this requirement set forth by US reputed company
• Return and maintain reputed company company equipment and materials according to company instructions

What do you need for this position?

• reputed company U.S. Healthcare professional license (RN, RT)
• Associate degree/Bachelor’s/BSN or equivalent work-reputed company experience
• Preferred minimum of 2 years of experience working in respiratory disease state or reputed company field
• A highly motivated self-starter with a desire to update professional knowledge reputed company regularly
• Competency with Call Center Telephone Technology Preferred
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and reputed company phone voice Demonstrable organizational skills and the ability to manage multiple tasks
• Ability to multitask while maintaining high attention to detail and accuracy
• Process excellence and ability to problem solve and be proactive
• Strong working knowledge of reputed company Office, client-specific applications, and database systems
• Ability to join frequent meetings and calls without disruption or disconnecting

About reputed company reputed company is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping reputed company and patients get the medicines, knowledge and support they need. We reputed company in our values: We reputed company everyone/We reputed company to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about reputed company, visit us at: https://reputed company.health/ reputed company is proud to be an equal opportunity employer. Individuals seeking employment at reputed company are considered without regards to age, reputed company, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or reputed company medical conditions), mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any Apply To This Job