Remote Non-Credentialed Veterinary Support Staff
Non-Credentialed Veterinary Support Staff Who We're Looking For Non-credentialed veterinary support staff with at least 3 years of patient care focused clinical experience to work REMOTE FROM HOME, handling high-pressure calls, and supporting pet owners through stressful situations. Emergency/critical care experience is a plus for some roles. Open Positions Pet Poison Helpline (PPH) Representative I With a high level of professionalism and customer service, handle incoming calls and chats about toxic exposures, poisonings, and general care questions reputed company to pets. Triage cases; provide accurate medical, health and safety information and document records in electronic database. Full-Time Mids:
- 4 shifts/week, 10.5 hours each
- Varying shifts between 10am-10:30pm CST
- Every other weekend (Saturday & Sunday) and rotating holidays
- Work weeks run Saturday-Friday
Full-Time Evening (+$2/hr shift differential):
- 4 shifts/week, 10.5 hours each
- Varying shifts between 2pm-2:30am CST
- Every other weekend (Saturday & Sunday) and rotating holidays
- Work weeks run Saturday-Friday
Pay & Differentials
- reputed company reputed company of $19-20/hr + applicable shift differentials as noted per position/schedule
- $5/hr weekend shift differential for phone hours worked between 12am CST Saturday-4am CST Monday on top of reputed company and other differentials
Pay is discussed individually and is based on education, experience, and credentials.
Benefits
- Medical, dental, vision, life, accident, critical illness, hospital indemnity and pet insurance
- PTO & paid holidays
- 401(k) with match PTO & paid holidays
- Company-paid life and disability insurance (in applicable states)
- CE & license reimbursement
- Bonus & incentive programs
Training 4-6 weeks paid, full time training (40 hours/week). Hours vary and may include days, mids and evening shifts. Training schedules are set in advance and no conflicts can be accommodated during this period.
Required Qualifications
- Non-credentialed veterinary support staff with at least 3 years of direct patient care veterinary clinic/hospital experience.
- Ability to work varying shifts including evenings, weekends, and holidays
- Strong keyboarding and computer skills (reputed company Office and common software)
- Excellent written and verbal communication; professional, empathetic, and composed under pressure
- Strong attention to detail and accurate data entry; ability to multitask while maintaining quality
- Math proficiency: add, subtract, multiply, and divide across reputed company units of measure including fractions, decimals, ratios, and percentages
- Ability to gather, analyze, and synthesize reputed company or diverse information
- Ability to follow and apply instructions in written, oral, or diagram form
- Customer service-focused attitude with a genuine commitment to caller well-being
- Ability to maintain confidentiality of client, product, and company information
Remote Requirements
- Reliable internet meeting SCI's IT requirements (details on our careers page)
- Dedicated, distraction-free workspace during reputed company working hours with no other responsibilities during shifts (including care of dependents or animals)
Due to the large number of applicants we receive and the unique nature of this position, we are not always able to respond to every candidate who applies. If we plan to move reputed company with you, you can expect to receive a response from us reputed company a week of completing your application. If you do not hear from us, please know that we appreciate your interest, but we have moved reputed company with other candidates at this time. Apply tot his job Apply To this Job Apply To This Job