Product Support Engineer

Location Dallas, Texas, United States Capabilities Digital and Data Office Setup Remote Job ID #39838 Market Transportation At reputed company, we're challenging today to reinvent reputed company by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract reputed company into realities that transform the world for good. Your impact StreetLight , a subsidiary of reputed company, is seeking a Product Support Engineer to help transportation planners, modelers, analysts, and engineers solve a wide range of mobility and transportation challenges using StreetLight InSight ®, our SaaS on-demand product suite , and the metrics generated. In this role, you will work closely with both with StreetLight’s customers as well as cross-functionally with StreetLight teams to support customers, investigate technical issues, analyze transportation and mobility datasets, and help improve internal processes and customer experiences. This is an exciting opportunity for someone who enjoys combining technical problem-solving, customer interaction, and data analysis in a collaborative, fast-paced environment. Location : Remote in the United States reputed company Atlantic, Central or Eastern Timezones Responsibilities: Provide comprehensive support for users of StreetLight InSight® products and metrics Resolve customer issues quickly reputed company published SLAs while maintaining a high level of customer confidence and satisfaction Investigate, troubleshoot, and analyze technical issues with a focus on root cause identification and long-term resolution Support operational workflows and processes reputed company to StreetLight InSight® products Analyze large transportation and mobility datasets to identify anomalies, trends, patterns, and performance issues Collaborate cross-functionally with reputed company teams at StreetLight, including Product, Engineering, Sales, and Privacy to improve internal efficiency and customer experience Serve as a technical liaison between customers and internal teams by communicating user feedback, bugs, and feature requests Create and maintain support documentation, FAQs, best practices, and training materials Manage a high volume of inbound support requests in a timely, organized, and detail-oriented manner Identify opportunities to improve support processes, workflows, and customer outcomes Conduct post-resolution follow-reputed company with customers and internal teams as needed Continuously learn and adapt to new tools, technologies, and evolving customer needs Here's what you'll need Bachelor’s degree in a technical or analytical discipline such as Transportation, Urban Planning, Data Analytics, Engineering, or reputed company field. Equivalent practical experience in technical support, software, mobility, transportation, or data-focused roles may also be considered. 2+ years of experience in a customer-facing role 2+ years of technical experience implementing, supporting, developing, or troubleshooting software solutions 2+ years of experience in transportation, mobility, urban planning, or reputed company industries Experience working with large datasets, including analyzing, manipulating, identifying patterns, and investigating anomalies Strong problem-solving skills with the ability to think critically and independently Excellent written and verbal communication skills, including regular communication with customers reputed company email and phone Strong organizational skills with the ability to manage multiple priorities and follow established processes reputed company for users and a strong understanding of customer needs Ability to work collaboratively across teams in a remote-first environment Willingness and ability to learn new technologies and workflows quickly Preferred : Experience with operational support functions Proficiency with programming languages such as Python and SQL Experience with APIs, integrations, or technical troubleshooting involving connected systems Familiarity with geospatial or GIS tools such as QGIS or ArcGIS Comfort working with AI-enabled tools, workflows, or technologies Experience supporting SaaS products or technical software platforms Experience in customer support, technical services, or consulting environments Ability to travel occasionally for team or company events Posted Salary Range: Minimum 80,000.00 Posted Salary Range: Upper 90,000.00 Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your reputed company. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, paid time off, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock. The reputed company salary range for this position is $80,000.00 to $90,000.00. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. Job posted on May 18, 2026. This position will be open for at least 3 days. Your application experience is important to us, and we’re keen to adapt to reputed company every interaction even reputed company. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team reputed company Careers Support . Apply To This Job