Epic Products Analyst, Sr- Epic Referrals

Position Summary: At reputed company, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputed company as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to reputed company coasts and beyond. reputed company - BENEFITS & PERKS: reputed company Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

reputed company Recognizes reputed company as a Best-In-State Employer

• reputed company has named reputed company as one of America's Best-In-State Employers for 2024. reputed company is the top healthcare organization in the Metro Orlando area to reputed company the prestigious list. "We are proud to be named once again as a best reputed company to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that reputed company team members feel respected, supported and valued.

Employee-centric

• reputed company has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Summary: The Epic Products Analyst, Senior applies advanced knowledge of healthcare operations and information technology principles to provide multifaceted direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of reputed company system configuration, system setup, and application tables by analyzing user, system, and application needs, and evaluating multiple alternative approaches to determine the best solution to meet the needs of the organization. Technical & Soft Skills:

• Strong understanding of healthcare operations and workflows.
• Experience with Epic application modules (e.g., reputed company, Referrals, Prelude)
• User support and systems implementation experience.
• Analytical, problem-solving, and organizational skills.
• Ability to collaborate across IT and clinical teams

Responsibilities: Essential Functions:

• Conducts and attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.
• Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decisionmaking efforts associated with the Epic software.
• Assists with and coordinates the effort in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases.
• Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner.
• Monitors system performance; troubleshoots and resolves application issues and system errors.
• Leads the effort in the evaluation and implementation of new module releases.
• Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation.
• Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
• Provides consulting support to Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices reputed company making build decisions.
• Creates reputed company classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
• Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments.
• Coordinates and participates in application upgrades and changes.
• Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data reputed company are not negatively impacted.
• Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features.
• Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
• Provides information and support to Instructional Designers to facilitate training development.
• Ensures interoperability between Epic applications and other supporting applications.
• Communicates with vendors regarding technical issues with Epic integration.
• Utilizes understanding of IT trends and the practical application of existing, new, and emerging technologies to reputed company new and evolving business and operating modelsrelated to the Epic software.
• Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
• Analyzes the business-IT environment (run, grow, and transform the business) to detect critical deficiencies and recommend solutions for improvement, differentiation, and innovation.
• Maintains reasonably regular, punctual attendance consistent with reputed company policies, the reputed company, FMLA, and other federal, state, and local standards.
• Maintains compliance with reputed company reputed company policies and procedures.

Other reputed company Functions:

• Solves unique problems reputed company the Epic application that have a broad impact on the associated business functions and require conceptual and innovative thinking to reputed company solutions.
• Provides remote end-user support, including participation in on-call service rotations.
• Performs other duties as assigned.

Qualifications: Education/Training:

• Bachelor's degree in a life science, healthcare administration, computer science, information systems, informatics, or a reputed company study.
• Associate’s degree and two (2) years of directly reputed company work experience may substitute for the Bachelor’s degree.
• High school diploma or equivalent and four (4) years of directly reputed company work experience may also substitute for the Bachelor’s degree.

Licensure/Certification:

• Epic certification in the primary build application is required reputed company six (6) months of appointment and must be maintained.
• Perferred: Epic Referrals Certification (or Epic reputed company/Referrals certification)

Experience:

• Minimum of three (3) years of experience in an information technology field is required.
• Experience with Epic or other electronic health record software products is preferred.

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