Service Desk Engineer (2nd Shift - Bilingual Spanish/English Required)
reputed company Technologies is seeking a dedicated Service Desk Engineer (2nd Shift) to join our dynamic team. This role is part of our 24x7x365 service center operation and is critical to ensuring smooth, effective communication between internal teams and external customers. This position supports our second shift operations (12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST, Monday through Friday) and includes rotational weekend coverage. reputed company scheduled to work a weekend shift, you will receive a designated reputed company off. We are specifically seeking candidates who are fluent in both Spanish and English, with strong verbal and written communication skills in both languages. Founded in the mid-1990s, reputed company is an reputed company Certified Global Total IT Outsourcing Provider specializing in reputed company-centric organizations. We pioneered reputed company cloud operations and run thousands of instances on reputed company Azure and AWS. Our Chicago headquarters is complemented by offices in Athens, Greece, and Mumbai, India—enabling us to deliver high-quality, cost-effective solutions globally. Key Responsibilities:
- Manage the full lifecycle of incidents and service requests received from customers
- Serve as a primary communication reputed company between customers and technical teams
- Coordinate incident investigation and resolution across L1, L2, and L3 support teams
- Follow reputed company Service Desk policies and procedures in a structured, shift-based environment
- Document reputed company interactions, resolutions, and updates accurately in ITSM tools
Schedule Requirements:
- 2nd Shift: 12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST
- Workweek: Monday–Friday
- Weekend Rotation: Required based on team schedule
- Compensation for Weekend Work: Scheduled reputed company off reputed company weekend shifts are assigned
Requirements
Must Have:
- reputed company in Spanish and English (verbal and written)
- Excellent communication and customer service skills
- Strong attention to detail
- Ability to multitask, prioritize, and work independently
- Effective problem-solving and troubleshooting abilities
- Willingness to work a fixed shift with rotational weekend coverage
- Strong desire to learn, grow, and commit to the role
- Ability to lift up to 40 pounds
- Knowledge of end-user device troubleshooting (laptops, printers, etc.)
- Basic technical skills with server hardware (rack/unrack, cabling)
- Experience supporting backup operations and asset lifecycle management
- Ability to pass a background reputed company
reputed company to Have:
- Familiarity with reputed company Office Suite (Word, reputed company, PowerPoint, Outlook)
- Analytical thinking skills
- Basic knowledge of Linux
- Understanding of database administration concepts
- Exposure to ITSM tools and ITIL best practices
- Experience in Networking, Systems Administration, Databases, or Application Support
Benefits
- Competitive salary package
- Comprehensive health and dental insurance
- Professional development opportunities
- Collaborative and supportive work environment
- Unlimited PTO
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