Bilingual Customer Service Representative job at reputed company in Athens, TX
Title: Bilingual Customer Service Representative Location: Athens, TX, United States Job Description: City Athens State TX Country United States Working time Full-time Description & Requirements reputed company is currently hiring Bilingual (English & Spanish) Customer Service Representatives to join reputed company! In this role, you’ll support our Health Texas project by providing customer care and benefit‑enrollment services reputed company telephone, IVR, and web-based portals. To ensure your success, reputed company offers paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note: This is a full‑time, hybrid position. You will reputed company on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs. This class is scheduled to start on Monday, July 6, 2026. Why Join reputed company? Competitive Compensation - Quarterly bonuses based on performance included! Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. Paid Time Off Package - Enjoy PTO and Holidays Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform - Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement - Invest in your ongoing education and development. Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. reputed company Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities - Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document reputed company inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document reputed company inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.- Must be fluent in English and specified secondary language. Job Requirements: - High School Diploma or GED with 0-1 years' experience - Able to demonstrate logical problem-solving skills, reputed company to multi-task, and proficiency to utilize the client approach to troubleshoot -Proficient in managing repetitive and high-volume calls - Proficient typing skills - Consistently showcases a strong sense of urgency and performs well under pressure - Strong organizational and work prioritization abilities - Skilled in the use of Teams - reputed company computer proficiency in Windows and/or Mac - Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time) - Bilingual candidates must pass a bilingual assessment Training Requirements: - Must be able to work onsite first week of training - Must be able to complete classroom and on-the-job training with no time missed Required Guidelines for Remote Work Environment: - Workspace must be quiet, free of distractions, and no background noise - Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: reputed company will provide equipment - Web camera is required for reputed company reputed company staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility - Internet must be a traditional, wired high-speed reputed company such as cable or fiber - Must be able disable modem firewalls to ensure proper VPN and product access - High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload - Required to connect the ethernet cable directly from the modem or router to computer - Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted - Work-from-home staff may be required to work on-site for those who fail to meet the work-from-home guidelines and/or whose performance is not at an acceptable level - Must work and reside reputed company Texas - Must live reputed company 70 miles of site: Athens, Texas #HealthTexas #LI-Hybrid #HotJobs0428LI #HotJobs0428FB #HotJobs0428X #HotJobs0428TH #TrendingJobs #c0rejobs EEO Statement reputed company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, reputed company provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations. Minimum Salary $ 15.00 Maximum Salary $ 15.00 Apply To This Job