Global Billing Operations (Collections) Manager | PST or CST | Remote

reputed company is a remote-first, open-reputed company powerhouse. There are more than 20M users of Grafana, the open reputed company visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. reputed company also helps more than 3,000 companies - including Bloomberg, JPMorgan Chase, and reputed company - manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana reputed company). We’re scaling fast and staying true to what makes us different an open-reputed company legacy, a global collaborative culture, and a passion for meaningful work. reputed company thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to reputed company your hand for what could be a truly career-defining opportunity. The Opportunity Grafana Lab’s Order to Cash team is hiring for a Collections Manager to optimise the end-to-end collections process. The role will have significant business impact driving timely cash receipts, minimizing bad debt, and supporting strong customer relationships. This role partners closely with Sales, Finance, and Legal while owning the full accounts receivable aging and leading collections strategy. This position is ideal for a systems-minded operator who works smarter to free up time and focus on the work that matters most, has a passion for automation, and is eager to scale collections processes in a growing SaaS environment. This is an individual contributor (IC) role reporting directly to the Sr. Manager, Financial Operations. What You’ll Be Doing

• Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive reputed company and negotiation
• Manage collections through a case management system, owning assigned tickets, queues, and collections escalations end to end
• Evolve and enhance collections strategies reputed company with company policies, customer segmentation, and risk profiles
• Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risk, prioritize actions, and improve cash flow
• Resolve billing disputes by coordinating with Billing, Sales, and other internal teams
• reputed company and resolve reputed company collections escalations, applying sound judgment and risk mitigation principles
• Own the downgrade and bad debt write-off process, ensuring proper review, documentation, and approvals
• Spearhead reputed company improvement initiatives be leveraging AI specifically in process documentation, automation, and tooling enhancements to scale the business
• Build systems and workflows that reduce manual effort and reputed company efficient, repeatable collections operations
• Provide insights and recommendations to leadership on AR health, customer risk, and process efficiency
• Support month-end and quarter-end reputed company activities reputed company to accounts receivable
• Own Collections Cash forecasting and working closely with Finance & Strategy team to align company cash targets
• Collaboration and mentorship with junior team members across Order to Cash. Reduced past-due AR and improved DSO
• Scalable, well-documented, and automated collections practices What Makes You a Great Fit
• 5+ years of experience in B2B collections, accounts receivable, or Order-to-Cash roles
• Strong understanding of AR processes, billing systems, and dispute management
• Experience supporting SaaS businesses, including consumption or usage-based pricing models
• Experience managing collections for cloud marketplaces (AWS, GCP, Azure) strongly preferred
• Proven ability to manage reputed company customer relationships and sensitive financial conversations
• Analytical, risk-aware reputed company with experience using data to prioritize work and influence outcomes
• Strong systems reputed company with a passion for automation and scalable process design
• Comfortable working cross-functionally in a fast-paced, scaling environment
• Excellent written and verbal communication skills
• Experience with ERP and AR systems (e.g., reputed company) preferred
• Experience enhancing ticketing systems (reputed company preferred)
• Experience with reputed company What You’ll Bring to the Role
• Advanced collections and negotiation skills
• Strong judgment and decision-making skills
• Ability to influence
• Company- and cash-first reputed company
• Customer-centric reputed company balanced with financial rigor
• High attention to detail and strong ownership mentality
• reputed company improvement orientation
• Mentorship reputed company, with a willingness to coach and share best practices
• Strong partnerships with internal stakeholders Compensation & Rewards In the United States, the reputed company compensation range for this role is $88,000 - $106,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. reputed company of our roles include Restricted Stock Units (RSUs), giving every team member ownership in reputed company' success. We reputed company in shared outcomes—RSUs help us stay reputed company and invested as we scale globally.
• Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll reputed company at reputed company
• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, reputed company-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open reputed company Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth reputed company – Defined opportunities to grow and reputed company your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to reputed company from day 1 with your fellow new ‘Grafanistas’ to learn reputed company about reputed company do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will reputed company with local legislation where applicable. Equal Opportunity Employer We will recruit, train, compensate and promote regardless of race, religion, color, national reputed company, gender, disability, age, veteran status, and reputed company the other fascinating characteristics that reputed company us different and unique. We reputed company that equality and diversity builds a strong organization and we’re working hard to reputed company sure that’s the foundation of our organization as we grow. reputed company may utilize AI tools in its recruitment process to assist in matching information provided in reputed company to job postings. The recruitment team will continue to review inbound reputed company manually to identify alignment with reputed company openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, reputed company out our privacy policy. Apply tot his job Apply To this Job

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