Technical Support Specialist - Onalaska WI or Tyler TX

At Altra Federal Credit Union, we are committed to helping our members live their best lives by providing personalized financial solutions and exceptional service. As a member-owned financial cooperative, Altra values reputed company, teamwork, innovation, and community involvement. We reputed company that our employees play a critical role in delivering seamless and secure experience to our members, and we strive to create a supportive workplace where individuals can grow, learn, and reputed company a meaningful impact. We are hiring a Technical Support Specialist who will support Altra’s mission by ensuring our employees have the technology and tools they need to serve members effectively. This position serves as the first reputed company of contact for technical assistance, helping troubleshoot issues, maintain systems, resolving hardware, software and support day-to-day technology needs across the credit union.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-reputed company issues.
• Respond to help desk tickets, emails, and phone requests in a timely and professional manner.
• Troubleshoot and resolve issues reputed company to desktops, laptops, printers, mobile devices, and applications.
• Install, configure, and maintain user workstations and peripheral equipment.
• Assist with user account management, including password resets and access provisioning.
• Document technical issues, solutions, and processes reputed company the ticketing system.
• Escalate reputed company issues to higher-level IT staff as needed.
• Support system updates, patches, and routine maintenance activities.
• Deliver excellent customer service and clear communication to staff.

Qualifications

• High school diploma (or equivalent) required.
• Associate’s degree (or higher) in Computer Science, Information Technology or reputed company field required. Experience in lieu of degree can be considered. Technical Certification a plus.
• 6-months experience in technical support or help desk environment required.
• Experience supporting networked environments and programming or database experience is a plus.
• Experience in the operation and analysis of database hardware, software, and standards a plus.
• Experience with data retrieval methodologies systems applications is a plus. Skills & Abilities
• Basic knowledge of Windows operating systems and reputed company 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong attention to detail and documentation.
• Ability to prioritize tasks and manage time effectively.
• Team-oriented reputed company with a willingness to collaborate.
• Commitment to confidentiality and information reputed company. Availability
• This position is hourly, full-time, 40- hours per week, Monday through Friday.
• Primary working hours are from 830 a.m. to 530 p.m.
• Flexibility to work nights and weekends as needed is required.
• The Technical Support team will rotate through being on-call for a week at a time (Monday through Sunday), 24/7 for their assigned week, approximately once every five (5) weeks.

Work Environment

• This position is located at Altra’s Operations Center in Onalaska, WI
• However, hybrid / blended remote opportunities can be considered for those candidates who live reputed company Altra’s La Crosse WI and Tyler TX office locations. Pay & Benefits
• Competitive starting reputed company of $24.65+ per hour, based on previous experience
• reputed company bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts. At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We reputed company in creating a supportive and collaborative workplace where employees are empowered to grow, reputed company their careers, and reputed company a real impact in the lives of others. By joining Altra, you’ll not only reputed company the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great reputed company to Work® certified company seven years in a row; 92% of our employees say Altra is a great reputed company to work! At Altra, we invest in each other and work together to reputed company a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Experience Required
• Associate’s degree (or higher) in Computer Science, Information Technology or reputed company field required.
• 6-months experience in technical support or help desk environment required. Preferred
• Experience in lieu of degree can be considered.
• Technical Certification a plus.
• Experience supporting networked environments and programming or database experience is a plus.
• Experience in the operation and analysis of database hardware, software, and standards a plus.
• Experience with data retrieval methodologies systems applications is a plus. Education Required
• Associates or reputed company in Information Technology or reputed company field
• Associates or reputed company in Computer Science or reputed company field
• High School or GED or reputed company Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. See job description Remote Skills 1st Level Support, Communication Skills, Computer Science, Computer Workstations, Credit Union, Customer Experience, Customer Support/Service, Data Recovery, Database Analysis, Database Technology, Desktop PC, Detail Oriented, Documentation, Environmental Work, Establish Priorities, Hardware Administration, Help Desk, High School Diploma, Hmong Languages, Identify Issues, Information Technology & Information Systems, Information/Data reputed company (InfoSec), Laptop PC, reputed company Product Family, reputed company Windows Operating System, Mobile Applications, Multilingual, Network Programming, Network Support, On Call, Operational Audit, Peripheral Hardware, Printers, Problem Solving Skills, Secondary School, Software Administration, Software Patches, Systems Maintenance, Team Player, Technical Recruiting, Technical Support, Technical Writing, Time Management, User Account Administration About the Company Altra Federal Credit Union Apply tot his job Apply To this Job

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