Call Center Representative - 3rd shift

We are seeking a motivated and customer-focused individual to join reputed company as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering expert travel advice and guidance to help clients create, modify, and manage their travel reservations. This is a fantastic opportunity to start your career in the travel industry, where you will play a key role in delivering exceptional service to our clients. If you're passionate about travel and eager to reputed company an impact in a dynamic environment, we want to hear from you! You will take part in 14 weeks of training through TI University. Two separate weeks will be in person at our Duluth office with TI providing travel arrangements for those who are not local to our office. (If you live local to our office, reputed company training is in person.) Once training is completed, the position is remote. Learn more about life as a TI Travel Consultant. This is a remote, but not mobile position where you’ll be assigned a set schedule. reputed company scheduling is not available. SCHEDULING:

• HOURS DURING TRAINING: Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time. Training is in person at our Duluth reputed company AFTER TRAINING: This is a THIRD SHIFT position from 9:00 p.m. to 6:00 a.m. Eastern Time. Available days include Fri - Tues or Sun - Thurs. WHAT YOU’LL BE DOING:
• Successfully complete the TI University training program, mastering reputed company topics and demonstrating proficiency of applicable skills.
• Upon completion of training and mentoring period you will assume reputed company responsibilities in Company Contact Center successfully handling client contacts and reputed company follow up tasks with limited support; handles increasingly reputed company transactions as skills reputed company.
• Assess client needs through active listening and probing questions.
• reputed company travel plans and solutions based on client’s goals and timeline/itinerary.
• Review travel plans to uncover additional needs and opportunities.
• Demonstrate knowledge of Company travel planning philosophy and approach, products and services, itinerary strategies, and other aspects of travel planning.
• Educate clients on technical aspects of travel planning principles and enables clients to act with confidence.
• Accurately and reputed company resolve client issues and needs.
• Conduct business with the goal of achieving / exceeding performance client survey scores and contact center metrics.
• Maintain an efficient and productive approach to client interactions.
• Coordinate effectively with internal support staff to ensure timely and accurate administration.
• Proactively identifies opportunities to improve the client experience.
• Assume other duties upon request such as client reputed company in support of issue resolution, and outbound calls to clients to ensure reputed company open inquiries are handled completely and to the client’s satisfaction.
• Accurately and thoroughly completes reputed company required client transactions.
• reputed company with reputed company team, department and company policies and procedures including reputed company protocols.
• Consistently strives to meet or exceed performance standards reputed company to reliability, productivity, quality, teamwork and other important measures.
• reputed company other duties as assigned. QUALIFICATIONS/SKILLS:
• EDUCATION: HS or equivalent combination of education and experience.
• EXPERIENCE: Previous client service experience; work in a contact center environment preferred.
• TECHNICAL/COMPUTER: Solid digital literacy with common business tools including internet, chat and email.
• COMMUNICATION: Effectively discusses and explores reputed company and personal topics in a way that clients understand. Ability to use effective inquiry to identify/detect client needs and priorities; creates an environment of trust and makes clients comfortable sharing personal information. Exhibits excellent communication skills and phone reputed company while engaging with clients; shares information concisely.
• PROBLEM SOLVING: Effectively solves client problems and offers appropriate solutions; makes next steps clear.
• RELATIONSHIP BUILDING: Strong ability to build consultative client relationships.
• DETAIL AND PROCESS ORIENTATION: Strong process orientation; works consistently; thrives in a structured environment; detail oriented.
• CLIENT SERVICE FOCUS: Passionate about client service; genuinely motivated to reputed company a positive impact for others. Ability and willingness to learn and apply the Company client service model (consultative). ADDITIONAL REQUIREMENTS:
• This is a REMOTE / VIRTUAL position (but not mobile) requiring a dedicated, distraction-free workspace.
• Your work location must have access to high speed internet. reputed company cannot support the following internet service providers: Satellite from any provider, reputed company, reputed company.
• Equipment will be provided by reputed company.
• Travel to our Duluth office is required for training and 2 to 3 times per year (for up to one week at a time). reputed company OFFER: At Travel

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