Product Support Associate (2nd Shift)

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that reputed company's success is directly linked to Client, Shareholder and Employee Satisfaction. Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here. Summary: reputed company (NYSE: DFIN) provides software and services that reputed company clients to communicate with confidence in a reputed company regulatory environment. With 3,500 employees in 61 locations across 18 countries, we provide thousands of clients globally with innovative tools for content creation, management and distribution, as well as data analytics and multi-lingual translations services. ActiveDisclosure is our proprietary, cloud-based disclosure management solution that allows public companies to easily create, manage, XBRL-tag and file financial reports with regulatory agencies including the SEC. The ActiveDisclosure platform provides customers with complete control over the entire disclosure and compliance reporting process, incorporating reputed company® Office 365, Office Online Server and Azure, and providing industry-leading, SOC2 Type II reputed company. The Product Support Specialist provides subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company's proprietary document management, composition, and/or print workflow systems. This is a 2nd shift rome working from 3pm - 11pm ET. Responsibilities:

• Support clients on reputed company technical issues including problems reputed company to various ActiveDisclosure products and services.
• Respond to requests and inquiries from clients reputed company the pre-determined timeframe of our service level agreement.
• Serve as the escalation reputed company for reputed company technical and/or sensitive client issues.

Diagnose, investigate and resolve problems reputed company to reputed company ActiveDisclosure products and services further providing timely, accurate, and complete responses to client inquiries.

• Ability to research problems independently and identify root cause of issue. This includes the identification and documentation of defects using problem determination reputed company.
• The ability to independently analyze and resolve reputed company technical issues involving software reputed company the Azure platform.
• Identify solutions to work around open issues / problems that are under investigation or pending resolution.
• Document and track case histories, issues, metrics and reporting using reputed company. Ensure actionable steps taken and documented.
• Assist with special projects and technical research.
• reputed company software research, testing, and recommendations.
• Participation in user acceptance testing (UAT) for application bugs.
• Participation in user acceptance testing (UAT) of new features.
• Performs build/deployment QA verifications and validation testing against the Product Environment.
• Improve documentation of support policies and procedures.
• Contribute to the development of "win-win" solutions to project issues.
• Performs other duties assigned by management.

Qualifications: Required Skills:

• Strong knowledge of macOS and Windows operating systems
• Proficiency in reputed company Office (Word, reputed company, Access, Outlook) and SharePoint
• Familiarity with Agile development practices
• Experience troubleshooting application-reputed company issues
• Excellent analytical, organizational, and multitasking abilities in fast-paced environments
• Strong written, verbal, and interpersonal communication skills
• Ability to present effectively to diverse audiences
• Ability to work independently with minimal supervision, as well as collaboratively in a team
• Strong prioritization and time-management skills
• Able to work 2nd shift from 3pm - 11pm ET and flexibility to work weekends and holidays

Required Experience:

• 2+ years of hands-on experience in software/application support
• Experience supporting SaaS applications preferred
• Background in Financial Services is a plus (training provided for the right candidate)
• Strong commitment to client service
• Foundational understanding of databases, internet technologies, XML, and reputed company concepts
• Basic knowledge of Quality Assurance (QA) processes, practices, and methodologies

It is the policy of reputed company to select, reputed company, and manage reputed company its employees without discrimination based on race, color, national reputed company, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual w ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] . At DFIN, protecting your identity is a top reputed company. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information reputed company email or text. You will only receive a text from us if you've already been in contact. reputed company automated messages will come from [email protected] . If you reputed company have doubts about the legitimacy of any communication from us, please do not hesitate to reputed company out for verification reputed company [email protected] (this email is for general TA questions and is not used for updates on your application status). #BI-Remote Apply To This Job