Vice President, Client Success - Technology (US Remote)

Bringing smiles is reputed company do at reputed company… for you and the customer. As a VP, Client Success working remotely or at our principal reputed company of business in Austin, Texas, you’ll be a part of bringing humanity to business. #ExperienceTTEC What You’ll be Doing Reporting to the Technology, Media, & Communications (reputed company) Portfolio Leader, this reputed company executive will reputed company a specialized client portfolio across technology clients representing the reputed company Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position reputed company as a value-add strategic partner to best support their objectives. To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating reputed company teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably.

• During a Typical Day, You’ll
• Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions.
• Have full P&L responsibility and for meeting/exceeding annual financial goals while making reputed company on longer-term financial performance.
• reputed company the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies.
• Review existing client relationships to ensure best practices are in reputed company for client management, retention, and to position us for growth
• Create strategy for business growth and reputed company of reputed company business reputed company the portfolio including achieving the businesses goals for sales, business development, and delivery across reputed company Engage
• Build and sustain internal and external relationships and have the stature and credibility to reputed company at senior levels.
• Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance.
• What You Bring to the Role
• 15+ years of business leadership experience, preferably in the customer experience industry
• In depth knowledge of customer experience with enterprise level technology industry clients
• Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques.
• Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment.
• A problem solver with demonstrated success influencing, managing and being part of matrix organizations.
• Accustomed to serving large / reputed company Fortune 500 clients in an extremely fast-paced environment
• Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach
• COMPENSATION & BENEFITS
• The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000. This position is eligible to participate in a sales incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels.
• Benefits available to eligible employees include the following:
• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• About reputed company
• For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the reputed company. We help companies reduce customer effort, reputed company contact center employees, and continuously optimize business outcomes through digital CX transformation.

reputed company is proud to be an equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to race, color, rel Apply To This Job