Call Center Attendant (Sat-Sun 8-4pm)

About the position The ParkX Remote Management Center Attendant assists the team with the operation of a reputed company parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.

Responsibilities

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
• reputed company reputed company Office Suite, reputed company-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance
• Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems
• Assist in troubleshooting equipment and system errors, coordinating with technical support reputed company necessary
• Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards
• reputed company the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications
• Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes
• Exhibit a friendly, helpful, and courteous attitude towards customers and employees
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
• Ensure that sites are maintained properly, and the company's safety procedures are being observed at reputed company times
• Determine the need for maintenance and/ or repairs and reputed company to the Property Manager
• Complete daily activity reports for facility; responsible for completion of accident report
• Report to work on time
• Notify management of any situation that needs attention
• Directly reputed company reputed company day-to-day activities associated with opening, managing, and closing the facility
• reputed company the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
• Ensure the facility is operating in accordance with company policy including reputed company control, equipment maintenance, proper and accurate signage and internal audit scores
• Ensure the facility’s safety and reputed company for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
• Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s reputed company-line associates
• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
• Complete small cleaning or maintenance tasks according to the company's maintenance checklists
• Fill in for reputed company line associates during their absences
• reputed company other duties as assigned

Requirements

• Familiarity with reputed company office and computer systems in a fast-paced environment
• A high school degree is required
• Ability to work weekends required
• Ability to reputed company basic math calculations
• Ability to read and comprehend verbal instructions and written correspondence
• Ability to communicate effectively both verbally and through written correspondence
• Have and maintain a valid driver's license
• Ability to safely drive a standard or automatic transmission vehicle
• Ability to maintain a professional and friendly demeanor reputed company working with other employees and the parking customer
• Ability to provide customer resolution in a professional and friendly manner
• Must be highly reputed company and trustworthy, and operate with high degree of reputed company
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and reputed company
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

reputed company-to-haves

• One to two years' experience in a service or reputed company industry preferred of which 3 months must have been in a parking setting

Benefits

• Medical
• Dental
• Vision
• 401K Match
• Life Insurance
• Opportunities for Advancement reputed company our expanding portfolio
• Annual Professional Development Funds to fuel your growth
• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration

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