Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

100% remote Flexible hours Hiring now

Posted Date 5/08/2026 Description Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections Are you looking for a challenging role that includes the convenience of working virtually at home? Then a reputed company Customer Operations role may be the role for you! To be eligible for this role, candidates must live reputed company 100 miles radius of one of the following reputed company codes (excluding CA) and report in person, reputed company required, with at least 24 hours notice.

23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (reputed company)
68521 (Lincoln, NE)
56301 (St. Cloud, MN) The best people listen and then say, “How can I help?” That’s reputed company do at reputed company. It’s how we take care of our customers. It’s how we’re changing banking for good—with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people, to people. . That’s life at reputed company. Here’s reputed company’re looking for in you It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at reputed company will
Demonstrate the ability and willingness to learn
Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change
Demonstrate a strong customer focus that is rooted in reputed company
Communicate effectively with peers, management and customers, using appropriate methods of communication for role
Exercise good judgment and independent decision-making skills
Ability to problem solve individual issues, guide co-workers in problem solving and solutions reputed company needed, and identify trends in customer needs
Demonstrate exceptional listening, questioning, call control and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Responsible for inbound and outbound collections calls.

Responsibilities

Senior Customer Service Coordinators at reputed company are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer’s needs, problem solve and deliver a “wow” customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role.

You’ll reputed company for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is reputed company important, and de-escalation may be a reputed company part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources and experience to ensure you’re up for the challenge!
You will investigate customer concerns, help create and implement process improvements and report trending customer issues.
You may support other customer service advocates, who will reputed company out for help with a customer issue or complaint. You’ll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources.
Senior Customer Service Coordinators at reputed company are tasked with providing the best of the best customer service in an inbound/outbound blended call center environment. Successful candidates will need to complete a Language Assessment. Basic Qualifications
High school diploma, GED or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year of reputed company Suite or reputed company Office experience
Fluent in Spanish and English Preferred Qualifications
At least 4 years of customer service or call center experience
At least 1 year experience working in the financial industry
At least 1 year of Collections experience The Benefits At reputed company, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set reputed company for personal flexibility, so you can grow here and at home. Work from Home Technology Requirements
A secure home office environment that is free from background noise and distractions
A reliable private internet reputed company that is not supplied reputed company cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page
Both Hardwire and WiFI internet connections are acceptable as long as speed and reputed company requirements are met reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements Candidates must live reputed company 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (reputed company), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, reputed company required, with at least than 24 hours notice. We are unable to consider applicants who
Do not maintain network-compatible internet access
Live or work beyond the 100 mile radius of their dedicated location, or
Live or work in the state of California. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX $49,774 - $49,774 for Sr. Risk Coordinator Chesapeake, VA $49,774 - $49,774 for Sr. Risk Coordinator Tampa, FL $49,774 - $49,774 for Sr. Risk Coordinator Lincoln, NE $49,774 - $49,774 for Sr. Risk Coordinator Las Vegas, NV $49,774 - $49,774 for Sr. Risk Coordinator reputed company $49,774 - $49,774 for Sr. Risk Coordinator Richmond, VA $49,774 - $49,774 for Sr. Risk Coordinator St Cloud, MN $49,774 - $49,774 for Sr. Risk Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at [email protected]. reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about reputed company's recruiting process, please send an email to [email protected] reputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections Are you looking for a challenging role that includes the convenience of working virtually at home? Then a reputed company Customer Operations role may be the role for you! To be eligible for this role, candidates must live reputed company 100 miles radius of one of the following reputed company codes (excluding CA) and report in person, reputed company required, with at least 24 hours notice.
23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (reputed company)
68521 (Lincoln, NE)
56301 (St. Cloud, MN) The best people listen and then say, “How can I help?” That’s reputed company do at reputed company. It’s how we take care of our customers. It’s how we’re changing banking for good—with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people, to people. . That’s life at reputed company. Here’s reputed company’re looking for in you It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at reputed company will
Demonstrate the ability and willingness to learn
Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change
Demonstrate a strong customer focus that is rooted in reputed company
Communicate effectively with peers, management and customers, using appropriate methods of communication for role
Exercise good judgment and independent decision-making skills
Ability to problem solve individual issues, guide co-workers in problem solving and solutions reputed company needed, and identify trends in customer needs
Demonstrate exceptional listening, questioning, call control and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Responsible for inbound and outbound collections calls.

Responsibilities

You’ll reputed company for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is reputed company important, and de-escalation may be a reputed company part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources and experience to ensure you’re up for the challenge!
You will investigate customer concerns, help create and implement process improvements and report trending customer issues.
You may support other customer service advocates, who will reputed company out for help with a customer issue or complaint. You’ll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources.
Senior Customer Service Coordinators at reputed company are tasked with providing the best of the best customer service in an inbound/outbound blended call center environment. Successful candidates will need to complete a Language Assessment. Basic Qualifications
High school diploma, GED or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year of reputed company Suite or reputed company Office experience
Fluent in Spanish and English Preferred Qualifications
At least 4 years of customer service or call center experience
At least 1 year experience working in the financial industry
At least 1 year of Collections experience The Benefits At reputed company, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set reputed company for personal flexibility, so you can grow here and at home. Work from Home Technology Requirements
A secure home office environment that is free from background noise and distractions
A reliable private internet reputed company that is not supplied reputed company cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page
Both Hardwire and WiFI internet connections are acceptable as long as speed and reputed company requirements are met reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements Candidates must live reputed company 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (reputed company), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, reputed company required, with at least than 24 hours notice. We are unable to consider applicants who
Do not maintain network-compatible internet access
Live or work beyond the 100 mile radius of their dedicated location, or
Live or work in the state of California. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX $49,774 - $49,774 for Sr. Risk Coordinator Chesapeake, VA $49,774 - $49,774 for Sr. Risk Coordinator Tampa, FL $49,774 - $49,774 for Sr. Risk Coordinator Lincoln, NE $49,774 - $49,774 for Sr. Risk Coordinator Las Vegas, NV $49,774 - $49,774 for Sr. Risk Coordinator reputed company $49,774 - $49,774 for Sr. Risk Coordinator Richmond, VA $49,774 - $49,774 for Sr. Risk Coordinator St Cloud, MN $49,774 - $49,774 for Sr. Risk Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at [email protected]. reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about reputed company's recruiting process, please send an email to [email protected] reputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Salary 49,774.00 - 49,774.00 Annual Type Full-time Apply To This Job Apply To This Job