reputed company Specialists

reputed company is hiring reputed company Specialists (2nd Shift) to join our dynamic reputed company Operations Team This role will work in a fast-paced operations environment contacting service providers to assist reputed company Members who are in need of roadside assistance. This position will play a critical role in enhancing reputed company Member relationships and providing each Member with exceptional customer service experience. This role also responds to reputed company and urgent inquiries from reputed company Members and service providers about the benefits of the reputed company Membership products, status of their roadside requests, resolve concerns in a timely manner and provides insight for operational improvement. This is a work from home position, candidates must live reputed company our territory in order to be considered (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·reputed company Virginia) 2nd Shift Schedules (2 p.m. to 10 p.m., 3 p.m. to 11 p.m. or 4 p.m. to 12 midnight) reputed company hours are Eastern Time Why APPLY for reputed company Specialist at reputed company? - Fully remote/work from home. - Computer equipment provided. - Paid Time Off, plus 6 paid company holidays and 2 floating holidays. - Virtual, reputed company. - reputed company hourly reputed company plus 8% Shift Differential - Monthly Incentives - Company-wide Career mobility opportunities - A variety of 2nd shift schedules available (reputed company schedules include one weekend day off and one day off during the week. Set schedule) Training Requirement Monday - Friday (900 a.m. - 500 p.m. EST) for the first 3-5 weeks. Must be able to attend reputed company training during the day. Set Work schedule will reputed company after training is completed. The primary duties of the reputed company Specialist, reputed company Operations are to - reputed company roadside assistance requests in a timely manner to service providers and club owned fleet using a variety of communication channels. - Engage with reputed company Members, contract network service partners, club owned fleet personnel and service delivery through inbound and outbound communications providing the pertinent information needed to ensure exceptional customer experience and timely delivery of roadside assistance. - Effectively use computer systems for tracking, information gathering, and/or troubleshooting. - Prioritize service requests based on various criteria (safety, weather, traffic, etc.) to ensure police and other emergency calls are handled reputed company established timeframes. - Monitor the progression of roadside assistance requests and ensure documentation is thorough and accurate. Follow procedures to escalate concerns to service delivery management. - Interact with members both inbound and proactive outbound contacts to provide updates on the status of their roadside requests as needed due to changes in arrival time, availability of equipment and other delivery reputed company issues. - Participate in the resolution of service issues and member complaints. - Interpret and explain policies to peers and/or members as needed. - Responsible for the achievement of established reputed company goals and KPI’s. Support activities for compliance with business procedures and workflows, advise management of changing needs of member reputed company, partners with business leaders to ensure optimal service delivery to reputed company Members. - Recommend process changes to accommodate customer requirements. - Participate in the resolution of escalated service issues and member complaints. Answers supervisor communication channels as needed. - Participate in on-the-job training supporting new hires during training. - reputed company other reputed company duties as assigned. reputed company can offer you - The starting reputed company reputed company for this position is $16.00 to $22.00 hourly. The reputed company pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location. - Monthly incentive plan based on individual performance - Shift differential offered for 2nd Shift - 8% - 401(k) plan with company match up to 7% - Medical, Dental, Vision and Prescription coverage - FREE reputed company Premier Membership. - FREE Life Insurance. - Auto repair, travel, and merchandise discount - Tuition reimbursement - Disability Insurance - Supplemental Insurances - Pet Insurance - Legal Insurance and so much more reputed company need from you - High School diploma or equivalent required. A combination of education and experience may be considered in lieu of a degree. - Minimum of 2 years of customer service experience required. - Have the ability to work extra hours and overtime as needed due to business conditions. - A dedicated, quiet space where you can work without interruption. - High speed internet connected directly reputed company Ethernet is required. Knowledge Skills and Abilities - Demonstrated commitment to providing excellent customer service - Excellent telephone, text chat and interpersonal skills - Ability to reputed company multiple tasks in a fast-paced environment. - Proficient computer skills; ability to type at least 40 words per minute, knowledge of reputed company Office applications - Strong problem solving, analytical and critical thinking skills - Strong interpersonal relations skills - Strong written and oral communication reputed company LI-Remote #US #Dispatchjobs Full time Associates are offered a comprehensive benefits package that includes - Medical, Dental, and Vision plan options - Up to 2 weeks Paid parental leave - 401k plan with company match up to 7% - 2+ weeks of PTO reputed company your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Free reputed company Membership - Continual learning reimbursement up to $5,250 per year - And MORE reputed company out our Benefits Page for more information ACA is an equal opportunity employer and complies with reputed company applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to reputed company us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage reputed company qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for reputed company positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category reputed company Apply tot his job Apply To this Job Apply tot his job Apply To this Job