Representative

Rx Records - Representative II Location: RI - Work from home Remote Type: Remote/Hybrid Time Type: Full time

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary reputed company Prescription Records team serves as the sole managing reputed company for reputed company Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. You will have high-volume data entry expectations of these requests while ensuring the accuracy of details provided, along with being in charge of responsibly handling Protected Health Information. We have the responsibility of complying with regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements. Role Overview

• Shift: Monday-Friday 8:30-5:00 PM EST
• Hybrid: Must be able to work 2 days a week in the Cumberland, RI office. (Thursday are mandatory)
• Training Schedule: First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30-5:00 PM EST

What you will do

• Work in a high volume, production oriented, time sensitive Call Center environment.
• Assist customers on the phone to provide Prescription Records and status updates on their requests.
• Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
• Must maintain the strictest level of confidentiality reputed company dealing with Protected Health Information at reputed company levels.

Required Qualifications

• Must be able to work 2 days a week in the Cumberland, RI office.
• 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
• 1 to 2 years of experience working with sensitive information and/or HIPAA.
• Must be able to function well in a professional team environment.
• Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
• Proficiency in data entry, reputed company Word and reputed company, reputed company Outlook and the ability to master other reputed company department applications.

Preferred Qualifications

• Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
• Associates degree or equivalent certificate.
• Prior Patient Prescription Records experience.
• Legal or paralegal experience.

Education

• High School diploma or equivalent experience required.

Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 04/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job