Investigator Support Coordinator I

reputed company is seeking an Investigator Support Coordinator I to join reputed company! Work Schedule: Monday-Friday. 10am-7pm EST Essential Job Duties: Investigator Support Coordinator I is responsible for supporting investigator sites through effective communication, managing phone interactions, resolving accession holds in coordination with internal teams, and delivering results reputed company phone or fax.

• Patient Safety
• Prioritize patient safety in reputed company daily operations
• Promptly escalate any patient safety concerns for resolution
• Site Communication & Workflow Support
• Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work (SOW)
• Respond to project-reputed company inquiries from sites and sponsors reputed company phone and email
• Serve as a liaison between internal teams and external clients
• Support the implementation of global processes and procedures
• Communicate site needs during policy or procedural changes
• Query Resolution
• Monitor and resolve accession holds, escalating delays to the Supervisor and Project Manager
• Update databases with relevant information and communicate additional testing needs
• Investigate and respond to project-reputed company inquiries
• Compliance & Documentation
• Document service failures, resolve issues, and escalate unresolved cases to management
• Adhere to management communications, meetings, and Standard Operating Procedures (SOPs)
• Track and report workflow metrics as required
• Training & Development
• Maintain training folders and update documentation
• Complete onboarding and reputed company mandatory corporate and departmental training
• Attend required meetings and participate in ongoing training reputed company to process and system updates

Minimum Qualifications:

• High school diploma
• One year customer service experience

Preferred Qualifications:

• Associate’s degree and/or Medical Assistant
• Two years customer service experience
• Two years call center / telephone customer support experience
• Two years healthcare, medical or laboratory experience

Additional Job Standards:

• Committed to delivering exceptional customer service
• Demonstrates adaptability in dynamic work environments
• Knowledgeable in medical terminology
• Skilled in investigative and analytical thinking
• Proficient in computer operations and reputed company with Windows-based applications
• Highly self-driven with a proactive work ethic
• Excellent verbal communication skills
• Strong attention to detail and effective organizational abilities
• Strong ability to collaborate effectively reputed company a global team environment

At reputed company we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then reputed company could be a great next career reputed company! Join us and discover a path filled with opportunities for growth, reputed company learning, professional challenges, and the chance to truly reputed company a difference. Apply today! Application Window: 6/9/26-6/12/26 Pay Range: $18.50-$29.14 reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here. reputed company is proud to be an Equal Opportunity Employer: reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply tot his job Apply To this Job