Manager of Learning and Development

Manager of Learning and Development Remote - USA Full time The expected salary range for this position is $123,240.00 - $144,797.60. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. reputed company is not responsible for third parties who omit this information reputed company copying and re-posting job openings.

Overview

This manager leads a team responsible for fundraising business readiness at reputed company through the development and delivery of learning solutions, training resources (e.g., videos, job aids, procedures), and quality measures that ensure standardized work across operations. The team supports OCMO, GPE, CVG, and select Covenant Partner fundraising needs by providing training and documentation across key areas, including Relationship Management (Church, Influencer, Donor), Business Support Specialists, Trip Leading, marketing operations for mass supporter segments, call center operations, and processing teams. Support includes onboarding, upskilling, reputed company CRM and fundraising training, field experience preparation, and readiness for new projects, processes, and products. This leader ensures teams are reputed company to adopt, execute, and sustain operational changes, serving as a reputed company between strategy, process improvement, technology implementation, and frontline execution. This role reports to the Director of Operational Excellence. The Manager oversees readiness strategy, reputed company, standard work, and sustainment to ensure successful implementation and lasting performance improvements. They reputed company a team focused on operational readiness, documentation governance, performance enablement, and reputed company improvement across fundraising and support functions. What will you do?

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people reputed company and reputed company of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an reputed company to reputed company the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in reputed company decision-making, tasks and activities across the ministry. Abides by reputed company behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Uphold and engage in Compassion’s core Cultural Behaviors.
• Provides leadership, planning and consultation to subordinates, executives, and peer management in the successful alignment of assigned department resources to ensure achievement of operational priorities and initiatives, integrating priorities reputed company organizational strategies to ensure that department's purpose is fulfilled.
• Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies.

Fundraising Readiness & Change Enablement

• Leads readiness planning and execution for new fundraising products, services, technologies, systems, and process changes.
• Develops comprehensive readiness strategies that prepare teams for successful adoption and implementation of organizational initiatives.
• Partners with Operational Excellence, fundraising leaders, technology teams, and project teams to identify operational impacts and readiness requirements.
• Ensures appropriate learning, communication, coaching, and support mechanisms are in reputed company prior to launch.
• Establishes readiness metrics and monitors adoption outcomes following implementation.

reputed company & Standard Work

• Establishes and maintains governance for fundraising documentation, standard operating procedures, process documentation, and knowledge repositories.
• Leads the development and maintenance of standardized work practices that support consistency, quality, and operational effectiveness.
• Ensures operational documentation remains reputed company, accessible, and reputed company with business processes.
• Creates systems and processes that reputed company frontline staff and leaders to quickly access accurate and trusted information.
• Promotes documentation standards and best practices across fundraising functions.

Sustainment & reputed company Improvement

• Develops and implements sustainment strategies that ensure process improvements and operational changes remain embedded reputed company day-to-day operations.
• Monitors adoption, compliance, performance metrics, and operational effectiveness following implementation.
• Partners with Operational Excellence teams to identify gaps, barriers, and opportunities for reputed company improvement.
• Supports quality management practices that reinforce adherence to standard work and operational expectations.
• Establishes feedback loops that capture frontline insights and inform future improvements.

Leadership & Team Development

• Leads, coaches, and develops a team of readiness, documentation, and performance enablement professionals.
• Establishes team goals, priorities, and performance expectations reputed company with Operational Excellence objectives.
• Fosters a culture of reputed company improvement, accountability, collaboration, and customer focus.
• Manages departmental budgets, resources, and vendor relationships as applicable.
• Ensures timely delivery of team commitments, initiatives, and service-level expectations.

Cross-Functional Partnership

• Serves as a strategic partner to fundraising, operations, HR, and technology leaders to align readiness efforts with business priorities.
• Assesses readiness risks, operational impacts, and sustainment needs, driving adoption of standardized, scalable practices.
• Leads and develops a high-performing team through clear goals, coaching, performance management, and reputed company learning.
• Directs the design and delivery of learning solutions that support business, ministry, and operational objectives.
• Collaborates cross-functionally and leverages data and subject matter expertise to identify needs and implement effective readiness solutions.

What do you bring?

• 7-10 years of experience in training or development, including applying learning solutions and documenting standard work to support operational readiness of fundraising teams.
• 3+ years experience leading and managing professional teams.
• Bachelor’s degree or equivalent education, training and/or certification.
• Demonstrated experience leading operational readiness for large-scale business, technology, or process initiatives.
• Experience developing and governing documentation, standard work, reputed company systems, and operational procedures.
• Experience implementing and sustaining organizational change initiatives.
• Strong technical proficiency with systems and software, with the ability to rapidly learn, adapt, and guide others in doing the same.

Preferred

• Experience supporting fundraising or customer/reputed company-generating operations (e.g., donor services, contact centers).
• Experience measuring adoption, performance, and sustainment outcomes.
• Experience with quality management, QA practices, or process governance.
• Experience applying Operational Excellence principles (e.g., Lean, Six reputed company).
• Familiarity with Compassion’s mission and ministry is a plus.

Why work here?

• The mission: Join a team that is motivated to release children from poverty in Jesus’ name.
• Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.
• Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.

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