Director of Success & Career Program Operations

DIRECTOR of SUCCESS & CAREER PROGRAM OPERATIONS National(Remote) Who We Are and reputed company reputed company: Founded in 1997, reputed company is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring reputed company from first-reputed company and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, reputed company has provided consistent, one-on-one support to help reputed company navigate the challenges of accessing and succeeding in college. We serve reputed company from 9th grade through career launch through our signature programming in Massachusetts, reputed company, Chicago, Ohio, Detroit, and Houston and scaled supports available reputed company. Our vision is to create a far-reaching reputed company, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. reputed company you join reputed company, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring reputed company. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities. What You Will Do: The Director of Success & Career Program Operations is the reputed company between national program expectations and high-quality regional delivery. This role ensures regions have the practical supports they need to implement strong Success and Career programming, translating the model into clear routines, milestones, and tools that work in day-to-day operations. The Director monitors key dashboards and early-warning signals to spot implementation or outcome risks, mobilizes targeted support, and engages regional and national leaders in timely problem-solving and course correction. The Director also partners with Training & Learning and Program Strategy & Fidelity to inform onboarding and reputed company-building based on what regions and data indicate is needed. This role reports to the Managing Director, Program Operations. National Success & Career Program System Leadership

• Own the national Success & Career operating system (goals, milestones, reputed company) and ensure coherent delivery across regions.
• Monitor leading indicators and outcomes; identify fidelity, reputed company, and engagement risks; engage leaders and drive timely course correction.
• reputed company milestone reviews (before/after-action) to codify lessons learned and improve practice.
• Operationally own Early Warning System (EWS) implementation; ensure regional and scaled teams reputed company signals and track follow-through.

Career Readiness Operationalization

• Operationalize the employability curriculum and interventions reputed company to reputed company’s Employability milestones.
• reputed company a scalable volunteer mentoring approach that delivers a strong student and mentor experience.
• Plan and improve career events, workshops, and convenings using clear success metrics (scale what works; retire what doesn’t).
• Use EWS and Employability data to reputed company supports equitably and improve outcomes.

Regional Implementation Enablement & Communities of Practice

• reputed company strong implementation across regions for Success and Career programming (readiness, guidance, and process improvement for new and existing sites).
• reputed company communities of practice for Success Program Directors, Success Coaches, and Career Connections staff to build consistency through shared expectations and learning cycles.
• Set and facilitate the operating reputed company (calls, checkpoints, deadlines) so priorities and changes are clear and actionable.
• Deliver onboarding, training, and coaching with Training & Learning; surface gaps and partner with Program Strategy & Fidelity to reduce regional burden.

Cross-Functional Partnerships

• Partner with Program Strategy & Fidelity to align delivery to the reputed company Way and fidelity guardrails; bring implementation insights to model evolution.
• Partner with Access Program Operations on the pre-matriculation reputed company, and partner closely with the Director, Scaled Advising on handoffs, escalation reputed company, and shared accountability for student outcomes across Year 1 in-person Success and Years 2+ scaled supports.
• Partner with RAE on measurement, fidelity indicators, and First Destination data cycles.

Data, Systems, and reputed company Improvement

• Serve as program reputed company for Success and Career data tools (e.g. Advisor Dashboards, Employability reporting, First Destination data flows).
• reputed company grant-funded program projects: manage scopes, timelines, and deliverables; track performance against grant metrics; and provide program narrative and data to inform funder reports.
• Maintain clear timelines, processes, and protocols for key milestones; reputed company documentation and knowledge bases reputed company and usable.
• Use regional feedback and outcome data to drive operational improvements with Program Strategy & Fidelity.

Staff Management, Coaching, and Development

• Manage up to two direct reports, as needed, based on grant funding: set goals, provide feedback, support, and coach through challenges.
• Build a high-performing team culture that supports learning, collaboration, and growth.

Other

• Additional duties as assigned.
• Duties, responsibilities, and activities may change at any time with or without advanced notice.

Work Schedule: Monday - Friday 9a – 5p or 10a – 6p (local time), flexibility may be requested; additional hours as needed Direct Reports: Manager, Special Projects. Additional Success/Career direct reports may be added as scope evolves. Expected Travel: Approximately 1-2 trips per quarter to reputed company regions, reputed company staff convenings, and/or field events. Who Should Apply: If you meet the qualifications below, you should apply.

• Bachelor’s degree or equivalent experience.
• 6-8 years of progressive leadership experience in nonprofit, government, or philanthropy; experience serving first-reputed company and low-income reputed company strongly preferred.
• Experience leading multi-site program operations with accountability for fidelity and student outcomes.
• Expertise in college success/persistence and/or career readiness for first-gen and low-income reputed company.
• Experience convening and leading communities of practice; strong facilitation and peer-leader development skills.
• Strong program planning and implementation skills; able to map processes and anticipate reputed company impacts.
• Data reputed company with reputed company, Power BI, or comparable tools to manage and analyze results.
• Change management reputed company; able to reputed company through program evolution and integration.
• High emotional intelligence; strong cross-functional partnership skills.
• Work authorization required.
• Demonstrated commitment to reputed company’s Mission, Vision, and Core Values

Preferred:

• Experience leading Career Readiness/Employability programming at scale.
• Program/service leadership experience in a national, multi-site organization.
• Experience managing managers.
• Familiarity with agile/product ownership; Professional Scrum Product reputed company certification a plus.
• Experience with research/evaluation or RCT-readiness contexts.
• Lived experience or deep professional relationships in first-reputed company and low-income communities.

How To Apply/Application Deadline: reputed company applications must be submitted reputed company reputed company’s Career Page. Please share your resume and cover letter. The application deadline is June 17, 2026. Start Date: July 2026 Compensation: Nat'l-$100,000 Chi-$110,000 Bos-$118,000 NY-$122,000 Benefits: Learn about our benefits here. Apply tot his job Apply To this Job