[Remote] Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. Socket is a company that helps developers and security teams ship faster by minimizing security busywork. The Technical Account Manager will own customer success post-sale, ensuring customers effectively use Socket's products, leading technical onboarding, troubleshooting issues, and advocating for customer needs within the company.
Responsibilities
- Own post sales relationship as the main point of contact and technical advisor
- Strategize with AEs on upsells, renewals and expansions
- Relationship building and executive alignment with our Champions
- Conducting Quarterly Business Reviews with strategic customers
- Build measurable customer success plans
- Lead technical onboarding for new enterprise customers, from initial setup through full integration
- Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
- Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
- Investigate and resolve integration, configuration, and compatibility issues
- Respond to customer issues in dedicated Slack channels
- Use logs and telemetry to identify root causes and document fixes
- Escalate to Engineering when needed and follow through to resolution
- Run discovery conversations to understand customer goals and use cases
- Translate complex product capabilities into practical, developer-friendly guidance
- Conduct architecture reviews and security posture assessments
- Deliver workshops, office hours, and deep-dives that drive adoption
- Bring technical feedback and field intelligence back to Product and Engineering
- Surface patterns that inform roadmap priorities
- Contribute documentation and internal tooling to scale the Technical Success practice
Skills
- 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
- Background in application security, DevSecOps, or open-source ecosystems
- Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- Ability to read and reason about code (JavaScript, Python, TypeScript)
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Hands-on experience with Package Managers
- Comfort troubleshooting in production environments alongside engineering teams
- Clear written and verbal communication with developers, security practitioners, and executives
- Willingness to travel for customer and company meetings as needed
- Experience with SCA, dependency management, or security scanning tools
- Contributions to open-source projects
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
Company Overview
Company H1B Sponsorship