[Remote] Customer Success Manager, Proactive Services
Note: The job is a remote job and is open to candidates in USA. Atlas Copco is a global technology leader committed to driving positive impact across industries and communities. The Customer Success Manager, Proactive Services is responsible for supporting customers’ innovation journeys by ensuring they maximize value from the Hardware Maintenance portfolio, fostering long-term relationships, and driving adoption of solutions.
Responsibilities
- Driving customer outcomes by ensuring customers maximize value and achieve their goals
- Building strong, trust-based relationships that promote loyalty and advocacy
- Proactively identifying risks and providing solutions before issues escalate
- Leading onboarding and implementation of ToolCover solutions, serving as the primary contact during launch
- Conducting regular check-ins and business reviews to optimize performance and value
- Reducing customer churn by improving satisfaction and demonstrating ongoing value
- Identifying upsell and cross-sell opportunities to support growth
- Analyzing equipment usage data to uncover trends, measure success, and inform decisions
- Supporting internal teams (MVI, GIN) through training, materials, and customer engagement to drive Proactive Services adoption
- Championing value-based selling by clearly articulating solutions, benefits, and ROI
- Providing feedback to enhance the solutions portfolio
- Building collaborative relationships across SCE BL and ACTA teams to drive shared success
- Establishing and sharing KPIs to demonstrate the impact of Proactive Services
Skills
- Bachelor's degree in Business, Engineering, IT/Computer Science, Communications, or related field
- Relevant sales experience (e.g. territory growth, account management or business development) with consistent KPI's preferred
- Strong technical understanding required to engage with customers effectively
- Willingness to travel up to 50% within the assigned region, including both domestic and international trips to support sales meetings, client engagement, and business forecasting activities; overnight travel may also be required based on business needs
- Strong communication skills with experience in product demonstrations a plus
- Experience selling software solutions to a wide variety of customers
- Maintain expert status in MS Office programs (Word, Excel, Teams, and PowerPoint)
Benefits
- Professional Development: Opportunities for growth, training, and career advancement.
- Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
- Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
- Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
- Family Support: Paid Maternity & Parental Leave.
- Wellness Perks: Gym, Education, and Health Reimbursements.
- Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.
Company Overview